Parts Solutions Specialist

Equipment Depot, Inc.; Fontana (CA); On-site; USD 40,000 - 55,000; Full time

Job summary

Equipment Depot, Inc. is seeking a parts counter associate to identify customer needs and provide solutions that ensure profitability through total customer satisfaction. The role involves reading catalogs to determine part numbers, processing orders, handling payments, and maintaining inventory.

Responsibilities include advising on substitutions, inspecting returned parts, and displaying products. Candidates should have a GED or high school diploma and 1–2 years of related experience; ERP

Qualifications

• High School Diploma or GED required.
• 1–2 years related experience in parts or customer service.
• ERP experience preferred.

Responsibilities

• Read catalogs, microfiche, or computer displays to determine replacement part numbers and prices.
• Receive and fill telephone orders for parts.
• Fill customer orders from stock.
• Prepare parts counter tickets/slips.
• Receive payment or obtain credit authorization.
• Take inventory of stock.
• Advise customers on substitutions when identical replacements are not available.
• Examine returned parts for defects and exchange or refund as needed.
• Discuss features of various parts based on machines or equipment knowledge.
• Demonstrate parts and functionality.
• Place new merchandise on display.
• Measure parts to see if similar parts can be machined to required sizes.
• Prepare parts for internal transfer between branches.
• Distribute internal shuttle shipments on incoming parts transfers.

Skills

Experience: 1-2 years

Education

High School Diploma or GED

Tools

ERP experience

Job description

Equipment Depot, Inc. is seeking a parts counter associate to identify customer needs and provide solutions that ensure profitability through total customer satisfaction. The role involves reading catalogs to determine part numbers, processing orders, handling payments, and maintaining inventory.

Responsibilities include advising on substitutions, inspecting returned parts, and displaying products. Candidates should have a GED or high school diploma and 1–2 years of related experience; ERP