Parts Service Representative

Utility Keystone Trailer Sales; Mount Pleasant (Westmoreland County); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive Salary

Paid Time off and 9 Paid Holidays

Medical, Dental & Vision Insurance

Matching 401K (Retirement Planning)

Prescription safety glasses & workboot

No weekends

Job summary

Utility Keystone in Mount Pleasant, PA is seeking a Parts Clerk to supply the Service Department with stock parts and procure from outside sources when needed.

You will pull orders, restock shelves, research part numbers, and coordinate deliveries to technicians, while keeping records and communicating via email and phone. This on-site role emphasizes reliability, organization, and teamwork with a competitive benefits package.

Qualifications

• Education: High School diploma or GED with 1–3 months related experience or training.
• Ability to interact with employees and customers in a professional way.
• Strong organizational and research skills for part numbers.

Responsibilities

• Serve the needs of the service technicians in the shop.
• Pull orders, restock shelves, load and unload trucks.
• Keep accurate records of repair orders and transactions; manage paperwork.
• Research part numbers via catalogs and the internet.
• Be proficient in using email and phone communications.
• Organize and maintain a quote system for parts pricing and availability.
• Deliver parts to service technicians and assist in other areas as needed.

Skills

Customer service

Detail oriented

Organized

Self-motivated

Team player

Professional communication

Education

High School Diploma or GED

1–3 months related experience

Tools

Internet research

Catalog lookup

Email

Phone communications

Job description

Our Values:

• Faith:Our foundation is faith. In everything we do, we do the right thing.
• Service:Our standard is service. Our customers receive uncommon service in every experience.
• Family: Our team is family. Everyone matters here, and this company matters to all of us.

Job Summary:

This position is responsible for supplying the Service Department with stock parts or by procuring parts from an outside source in a timely and cost-saving manner.

Key Roles:

• UCE (Ultimate Customer Experience)
• Quoting
• Sourcing
• Supply Parts
• Process

Essential Duties:

• Serve the needs of our Trailer Technicians in the shop.
• Assist the parts department by pulling orders, restocking shelves, loading, and unloading trucks.
• Keep accurate records of repair orders and other transactions, while managing paperwork flow and becoming efficient in researching part numbers through catalogs and the internet.
• Be proficient in using the internet, corresponding to emails, and managing phone calls.
• Must have great organizational skills and will require the individual to be a strong self-starter.
• Organize and maintain a quote system for the service department to include parts pricing and availability for potential repair orders.
• Delivery of parts for repair orders to the service technicians.
• Assist parts department in other areas as needs arise (counter & phone support, parts delivery to customers).

Required Skills/Abilities:

• The ability to interact with employees & customers in a professional and positive way.
• Always maintain a clean and organized work area.
• Adhere to all company policies, procedures, and standards.
• Be trustworthy and self-motivated.
• Be a team player.
• Maintain a professional appearance.
• Maintain verbal and written communications as required.
• Continually seek professional and personal growth.
• Adhere to all safety and PPE requirements in the shop.

Education and Experience:

• Education – High School diploma or GED; 1 to 3 months related experience and/or training.

Physical Environments:

• Noise levels are moderate to high at times in a warehouse environment.
• The physical exertion may be heavy at times, may require lifting up to 100 pounds.
• The employee is occasionally required to stand and walk.

Our Benefits:

• Competitive Salary
• Quarterly Profit Share
• Paid Time off and 9 Paid Holidays
• Medical, Dental & Vision Insurance
• Matching 401K (Retirement Planning)
• Prescription safety glasses & workboot program
• No weekends