Service Parts Rep

FleetPride; Louisville (KY); On-site; USD 36,000 - 42,000; Full time

Job summary

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S., seeking a Heavy-duty Parts Specialist (Back Counter/Service) in Louisville. You will provide accurate first-class assistance to Technicians and Service Advisors in person and by telephone.

The role requires strong verbal and writing skills and familiarity with the automotive/heavy-duty industry to answer questions and fulfill all needs and requirements.

Qualifications

• High school diploma or GED required; post secondary education or coursework desired.
• Parts provisioning experience in automotive repair environment.
• Strong computer and internet skills (multiple platforms).
• 1 year of general warehouse experience or HD parts experience.

Responsibilities

• Order parts with local parts dealers and OEM Dealerships.
• Have strong communication skills.
• Attend to all service technicians and service advisor’s parts work orders.
• Provide clear and accurate estimated time of arrival and any additional information with regard to special-order parts.
• Ensure special orders are promptly received and notify internal and external customers accordingly.
• Secure return parts, properly tag and sort parts, and promptly return to source.
• Team-oriented with an energetic positive attitude and self-motivation to deliver high-quality service.
• Maintain parts storage area in a clean and well-organized fashion.
• Parts pickup and delivery.
• Other duties assigned.

Skills

Communication skills

Verbal communication

Written communication

Customer service

Education

High school diploma or GED

Tools

Computer and internet skills

Job description

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy-duty industry.

The Heavy-duty Parts Specialist (Back Counter/Service) is a fast-paced environment that provides accurate first-class assistance to Technicians and Service Advisors in person and by telephone. Must have strong verbal and writing skills with the ability to communicate fluently. Familiarity with the automotive/heavy-duty industry to accurately answer questions and satisfy all needs and requirements.

DUTIES & RESPONSIBILITIES

• Order parts with local parts dealers and OEM Dealerships.
• Have strong communication skills
• Attend to all service technicians and service advisor’s parts work orders
• Provides clear and accurate estimated time of arrival and any additional information with regard to special-order parts
• Ensures special orders are promptly received and notify internal and external customers accordingly
• Secures return parts, properly tags and sorts parts, and promptly returns to source
• Team-oriented with an energetic positive attitude skill but also be self-motivated to consistently deliver high quality service.
• Maintains parts storage area in a clean and well-organized fashion
• Parts pick up and delivery
• Other duties assigned

EDUCATION & TRAINING

• High school diploma or GED required; post secondary education or coursework desired

KNOWLEDGE & EXPERIENCE

• Parts-provisioning experience in automotive repair environment.
• Strong computer and internet skills (multiple platforms)
• 1 year of general warehouse experience or HD parts experience

SKILLS & ABILITIES

• Unrestricted driver’s license and clean driving record
• Strong communication, presentation, and writing skills
• Ability to lift 50lbs safely.

WORKING CONDITIONS

WORK ENVIRONMENT

The primary environment is characterized by Inside/Outside Conditions, Varied Temperature Changes, minimal chemical hazards, vibration, dust and vehicle noise.

FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.