Parts & Service Counter Specialist - Full-Time, Growth

Wilson Equipment Company; Elizabethtown (KY); Presencial; USD 17.000 - 28.000; Jornada completa

Descripción de la vacante

Wilson Equipment Company is seeking a Parts & Service Counter Representative for our Elizabethtown location. This full-time role reports to the Elizabethtown Branch Manager and focuses on helping customers with parts, service, and rental needs.

You will use parts catalogs and IntelliDealer to accurately identify and sell parts, coordinate service requests, and support equipment rental transactions while maintaining a clean and organized counter area.

Formación

• High school diploma or equivalent.
• Ability to regularly lift up to 50 lbs.
• Willingness to obtain forklift certification for heavier parts (training provided).
• Excellent verbal, written, and interpersonal skills.
• Detail-oriented.
• Computer proficiency.

Responsabilidades

• Fill parts orders in person, by phone, and online using catalogs and IntelliDealer to identify and sell parts.
• Provide basic technical support to customers, including parts identification and troubleshooting.
• Process returns and exchanges according to policy.
• Write up service requests, communicate status updates to customers, and coordinate with service technicians.
• Process rental agreements in Integrated Rental, track equipment availability, and assist customers with rental needs.
• Ship and receive inventory; maintain warehouse inventory and counter area.

Conocimientos

Customer service

Verbal communication

Written communication

Interpersonal skills

Detail oriented

Computer proficiency

Educación

High school diploma

Herramientas

IntelliDealer

Integrated Rental

Inventory systems

Descripción del empleo

Wilson Equipment Company is seeking a Parts & Service Counter Representative for our Elizabethtown location. This full-time role reports to the Elizabethtown Branch Manager and focuses on helping customers with parts, service, and rental needs.

You will use parts catalogs and IntelliDealer to accurately identify and sell parts, coordinate service requests, and support equipment rental transactions while maintaining a clean and organized counter area.