Parts & Service Coordinator

Heavy Machines LLC; Murfreesboro (TN); On-site; USD 32,000 - 46,000; Full time

Job summary

Heavy Machines LLC in Murfreesboro, TN is seeking a Parts Specialist who will answer calls, assist walk-in customers, research parts from manufacturers manuals, prepare quotes, and enter orders in the computer.

You will coordinate setting up new customers, support mechanics with diagrams and parts identification, and ensure timely processing of orders with current pricing and freight. A high school diploma and 2 years in a parts/service background are preferred; forklift experience is a plus.

Qualifications

• Must have basic knowledge of all equipment Heavy Machines sells.
• Excellent organizational and time management skills.
• Ability to handle stress associated with deadlines.
• Excellent customer service skills, including conflict resolution.

Responsibilities

• Answer telephone calls and greet walk-in customers promptly.
• Research parts from manufacturers' manuals.
• Prepare parts quotes.
• Enter orders in the computer.
• Coordinate setting up new customers in the computer.
• Assist mechanics with parts diagrams and identifying parts.
• Post parts to work orders from the parts warehouse and service techs.
• Support the mechanics by processing orders in a timely manner.
• Physically pull parts for customers and assist in putting away stock.
• Understand the computer parts system and how parts are affected by various transactions.
• Ensure orders are processed with current pricing, cost and freight.
• Utilize company inventory to reduce surplus and identify incorrectly ordered parts to be returned.
• Ensure customer part requirements are on order if not in stock.
• Other duties as assigned.

Skills

Customer service

Conflict resolution

Time management

Computer skills

Team player

Stress management

Education

High school diploma or GED

Tools

Forklift operation

Job description

Heavy Machines LLC in Murfreesboro, TN is seeking a Parts Specialist who will answer calls, assist walk-in customers, research parts from manufacturers manuals, prepare quotes, and enter orders in the computer.

You will coordinate setting up new customers, support mechanics with diagrams and parts identification, and ensure timely processing of orders with current pricing and freight. A high school diploma and 2 years in a parts/service background are preferred; forklift experience is a plus.