Branch Service Mgr

Heavy Machines, Inc.; Murfreesboro (TN); On-site; USD 90,000 - 130,000; Full time

Job summary

Heavy Machines LLC seeks a sales professional in Murfreesboro, TN to develop territory plans, manage budgets, and drive growth in service and parts.

You will collaborate with the Field Service Manager, generate quotes, and monitor service quality to maintain customer satisfaction. Minimum 4-year degree and strong sales background preferred.

Qualifications

• Bachelor's degree in Business preferred.
• Strong technical knowledge with field experience.
• Advanced communication and presentation skills.
• Proven sales and negotiation capabilities.

Responsibilities

• Develop a clear business plan for the allocated territory to drive growth and profitability.
• Prepare budgets and forecasts for your region.
• Configure and generate quotes for service work.
• Manage P&L statements to maximize regional profitability.
• Coordinate with Field Service Manager on customer and business needs.
• Provide 24/7 support network for service/parts calls.

Skills

Strong technical knowledge

Advanced communication

Negotiation skills

Sales strategy

Interpersonal skills

Ethical standards

Education

Bachelor's degree in Business

Tools

Windows Office

Job description

Job Details

• Job Location: Heavy Machines LLC Murfreesboro - Murfreesboro, TN
• Position Type: Full Time
• Education Level: 4 Year Degree
• Salary Range: Undisclosed
• Travel Percentage: Up to 25%
• Job Shift: Day
• Job Category: Sales
• Develop a clear business plan for the allocated territory to drive maximum growth, profitability and customer satisfaction.
• Prepare and establishes budgets and forecasts
• Work closely with the locations Field Service Manager when dealing with customer, employee, and business needs
• Develop a clear business plan for the in-house shop development. Establish budget needs for implementation
• Configure and generate quotes to sale service work performed in house or on site
• Manage the P&L Statements to maximize growth and profitability for the regions trade area in parts and service.
• Continuously monitor service quality, and technical training and ability followed by recommendations for improvement and implementation of plans
• Timely and effective resolution of customer/machine problems. Ensure proper response to customer concerns and provides resolution of issues and/or complaints
• Manage a continuous, 24 hour by 7 day a week, support network in response to customer calls for service/ parts.
• Support the business by identifying customer needs and life cycle management requirements.
• Assesses manpower needs and identifies short falls, respond and follow up with employee issues and resolutions.
• Responsible for primary hiring, performance appraisals, coaching/counseling, employee development and necessary communications in regards to performance issues.
• Other duties as assigned

Qualifications

• Strong technical knowledge
• Advanced oral/written communication, presentation, negotiation and sales strategy skills
• Strong interpersonal skills.
• The highest ethical standards including honesty, integrity and dedication
• Ability to diplomatically manage difficult customer and/or employee situations
• Demonstrated ability to maintain confidentiality
• Must be able to pass DOT physical
• Advanced computer skills, excellent knowledge of Windows Office Products
• Bachelors Degree in Business preferred
• 10 plus years of service business experience in the heavy machinery industry
• Factory, Mechanical, or Vocational training is very beneficial
• Mechanical/Supervisory experience in the industrial or heavy equipment fields is a plus