Parts/Service Advisor

Peak Industrial Company; Idaho Falls (ID); On-site; USD 22,000 - 30,000; Part time

Job summary

Peak Industrial Company in Idaho Falls is seeking a Part-Time Parts and Service Advisor to join our team. You will help maintain parts processes, assist customers, and coordinate with technicians to support repairs.

This role emphasizes strong sales, communication, and inventory management in a fast-paced, family-owned business with opportunities to grow within the organization.

Qualifications

• Sales and customer service skills.
• Strong written and verbal communication skills.
• Organization and mathematical skills to manage inventory, pricing and estimates.
• Ability to work in a fast-paced environment.
• Mechanical and parts knowledge and experience sufficient to work closely with parts in inventory.

Responsibilities

• Maintain established effective parts department processes to ensure internal and external customer satisfaction.
• Use proprietary software to lookup, manage and sell our parts inventory.
• Customer interaction, answering phones, answering questions, finalizing sales and updating customers.
• Fulfill all phone, walk-in, and online customer requests for parts & service.
• Interact with shop technicians providing parts for repairs.
• Oversee customer work orders from creation to close and invoicing.
• Place orders with suppliers.
• Maintain daily shipping and receiving.
• Complete and file all parts department paperwork.
• Maintain communication with customers on parts ordering, wait times, and provide updates as needed.
• Ensure ongoing efficiencies and improvement of the department by making updates and responding to new developments.

Skills

Sales

Customer service

Communication

Organization

Mechanical knowledge

Job description

Peak Thermo King is seeking a Part-Time Parts and Service Advisor to join our team in Idaho Falls, Idaho.

Responsibilities:

• Maintain established effective parts department processes to ensure internal and external customer satisfaction.
• Use proprietary software to lookup, manage and sell our parts inventory.
• Customer interaction, answering phones, answering questions, finalizing sales and updating customers.
• Fulfill all phone, walk-in, and online customer requests for parts & service.
• Interact with shop technicians providing parts for repairs.
• Oversee customer work orders from creation to close and invoicing.
• Place orders with suppliers.
• Maintain daily shipping and receiving.
• Complete and file all parts department paperwork.
• Maintain communication with customers on parts ordering, wait times, and provide updates as needed.
• Ensure ongoing efficiencies and improvement of the department by making updates and responding to new developments.
• Other duties as assigned.

Knowledge, Skills and Abilities:

• Sales and customer service skills.
• Strong written and verbal communication skills.
• Organization and mathematical skills to manage inventory, pricing and estimates.
• Ability to work in a fast-paced environment.
• Mechanical and parts knowledge and experience sufficient to work closely with parts in inventory.

Education and/or Experience:

• 2-3 years’ experience in a parts, service or inventory department preferred.
• Must pass a background check and pre-employment drug screen.

Peak Industrial Company is made up of four different businesses that span across Washington, Oregon, Idaho, Utah, Montana, and Texas. We are the dealership for and sell, rent, and repair Thermo King transport refrigeration equipment, trailer sales and repair, JCB construction equipment, and Club Car, Golf, and Utility Vehicles.

We are a family owned and operated business and take pride in being successful as a team. We believe strongly in promoting from within for those who are eager to learn and grow. We also provide training and learning opportunities to help technicians and other staff members to continue developing in their careers.