Parts and Service Sales Representative

Time Manufacturing Company; Bethlehem (Northampton County); Remote; USD 70,000 - 120,000; Full time

Job summary

Time Manufacturing Company is seeking a Parts & Service Sales Representative. This fully remote position requires residing in the Lehigh Valley PA area, with occasional in-office presence as needed.

You will drive aftermarket revenue by selling parts, service, inspections, and maintenance agreements while nurturing customer relationships throughout the lifecycle. Responsibilities include proactive field engagement, fleet reviews, new accounts development, and coordination with Equipment Sales to

Qualifications

• 1–3 years in aftersales, aftermarket or service environments.
• Proven ability to develop and manage accounts in a B2B sales context.
• Strong communication, presentations and customer training skills.

Responsibilities

• Drive aftermarket revenue across parts, service, and maintenance offerings.
• Conduct field visits, fleet reviews, and business development in territory.
• Develop new accounts and expand relationships with existing customers.
• Lead in-service meetings and coordinate handoffs from Equipment Sales.
• Maintain aftermarket relationships and document activities in CRM.

Skills

Aftermarket sales

CRM experience

Relationship management

Consultative selling

Field sales

Education

Bachelor's degree

HS diploma + 10 years experience

Tools

HubSpot CRM

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Parts and Service Sales Representative

2 days ago Requisition ID: 1481

Position Summary

The (PSSR) Parts & Service Sales Representative is responsible for driving aftermarket revenue growth within an assigned territory through the sale of parts, service, inspections, maintenance agreements, and mobile service solutions. This field-based sales role develops and maintains strong customer relationships, proactively identifies business opportunities, and serves as the primary aftermarket contact throughout the customer lifecycle. The PSSR partners closely with Equipment Sales to ensure a seamless transition from new equipment delivery to ongoing service support while supporting long-term customer retention and growth. This position is fully remote,candidates must reside within the Lehigh Valley PA area regions, as occasional in-office presence may be required on an as-needed basis.

Key Responsibilities

• Own and drive growth of aftermarket revenue, including parts sales, repair services, inspections, maintenance agreements, mobile service, and other value-added support offerings.
• Conduct proactive customer visits, fleet reviews, operational assessments, and business development activities within an assigned territory.
• Develop new customer accounts and expand relationships with existing customers through consistent field engagement and consultative selling.
• Lead new-equipment in-service meetings and customer training sessions as the formal handoff from Equipment Sales to the Aftermarket organization.
• Establish and maintain ongoing aftermarket relationships following equipment delivery, identifying opportunities for future parts, service, inspection, maintenance, and mobile technician support.
• Maintain an active aftermarket sales pipeline and document customer activities, opportunities, and account plans within HubSpot.
• Partner with Equipment Sales Representatives to support overall customer growth, referring new equipment opportunities back to the appropriate sales representative while retaining ownership of the aftermarket relationship.
• Promote and execute company aftermarket programs, service initiatives, and customer retention activities, including timely follow-up on leads and marketing-generated opportunities.
• Provide customers with recommendations that improve equipment uptime, reliability, productivity, and total cost of ownership.
• Monitor customer fleet conditions and service history to identify preventative maintenance and lifecycle support opportunities.
• Work cross-functionally with service, parts, and operations teams to ensure exceptional customer support and timely resolution of issues.
• Maintain regular travel throughout the assigned territory and ensure consistent face-to-face customer engagement.

Qualifications

• 1-3 years experience in aftersales, aftermarket or service
• Bachelors Degree ( Business, Sales, Tech) or 10 years with HS Diploma or GED
• Proven experience in parts, service, equipment, industrial, truck, or related B2B sales environments.
• Strong consultative selling, relationship management, and account development skills.
• Knowledge of equipment maintenance, repair operations, parts sales, and aftermarket support programs.
• Proficiency with CRM systems, preferably HubSpot.
• Strong communication, presentation, and customer training capabilities.
• Ability to work independently, prioritize opportunities, and manage a defined sales territory.

Key Performance Metrics

• Aftermarket revenue growth.
• Parts and service sales performance.
• Maintenance agreement and inspection program growth.
• Mobile service sales growth.
• Customer retention and account penetration.
• Customer visit activity and territory coverage.
• CRM pipeline management and opportunity conversion.