Parts Sales Specialist: Over-the-Counter & Service Support

Ahw Llc; Hampshire Township (IL); On-site; USD 25,000 - 32,000; Full time

Job summary

AHW LLC is seeking a Parts Counter Associate to sell our tiered portfolio of parts over the counter and provide parts to the service department. You will handle special orders and support the service team with a focus on customer satisfaction.

Responsibilities include meeting monthly sales goals, inventory integrity, product demonstrations, and using JD Parts and related tools. The role requires strong communication and the ability to lift heavy items.

Qualifications

• 1+ years of parts experience or equivalent sales or service experience.
• Experience connecting with customers and maintains professional image.
• Demonstrates basic understanding of the selling processes.
• Demonstrates ability to manage multiple projects simultaneously with a degree of independence.
• Experience using standard desktop load applications such as Microsoft Office and internet applications.
• Experience working both independently and in a team setting.
• Demonstrates excellent communication skills (written and verbal).
• Ability to lift items weighing up to 75 lbs and routinely lifts items weighing up to 50 lbs.

Responsibilities

• Provides excellent customer service to the service department, customers at the counter or on the phone.
• Meets or exceeds monthly sales goals driving sales through Aftermarket promotions.
• Responsibility for Inventory Integrity.
• Educates and engages customers through product demonstrations and promotions.
• Effectively uses computer applications including: Sales Manual, JD Parts®, Parts Expert®, JD Point®, PartsAdvisor®, barcode system and Dealer Business System.
• Communicates, executes, and monitors Parts Department standard processes to ensure internal and external customer satisfaction.
• Maintains a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Assists in keeping parts department clean and orderly.
• Assists in maintaining all departmental tools, equipment, and vehicles are in good working order.
• Maintains a safe working environment and adheres to company safety program at all times.
• Performs other duties as assigned.

Skills

Parts experience

Customer service

Sales process

Multi-tasking

Microsoft Office

Teamwork

Communication skills

Physical ability

Tools

JD Parts®

Parts Expert®

JD Point®

PartsAdvisor®

Barcode system

Dealer Business System

Microsoft Office

Internet applications

Job description

AHW LLC is seeking a Parts Counter Associate to sell our tiered portfolio of parts over the counter and provide parts to the service department. You will handle special orders and support the service team with a focus on customer satisfaction.

Responsibilities include meeting monthly sales goals, inventory integrity, product demonstrations, and using JD Parts and related tools. The role requires strong communication and the ability to lift heavy items.