Parts Sales Specialist — Over-the-Counter Service

Ahw Llc; Urbana (IL); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Accident insurance

Critical illness insurance

Paid time off

401(k)

Cell phone allowance

Safety item reimbursements

AHW branded clothing

Training

Job summary

AHW LLC is seeking a motivated Parts Counter Associate to sell our tiered parts portfolio over the counter and support the service department. You will handle customer interactions in person and by phone, drive sales through promotions, and maintain accurate inventory.

You will demonstrate products, use dealer software tools, and uphold safety and process standards while contributing to a collaborative team focused on service excellence and efficient parts operations.

Qualifications

• 2+ years of Parts experience or equivalent sales or service experience.
• Experience connecting with customers, maintains professional image, establishes rapport.
• Demonstrates basic understanding of the selling processes.
• Demonstrates ability to manage multiple projects simultaneously with a degree of independence.
• Experience using standard desktop load applications such as Microsoft Office and internet applications.
• Experience working both independently and in a team setting.
• Demonstrates excellent communication skills (written and verbal).
• Ability to lift items weighing up to 75 lbs and routinely lifts items weighing up to 50 lbs.

Responsibilities

• Provides excellent customer service to the service department, customers at the counter or on the phone.
• Meets or exceeds monthly sales goals driving sales through Aftermarket promotions.
• Responsibility for Inventory Integrity.
• Educates and engages customers through product demonstrations and promotions.
• Effectively uses computer applications including: Sales Manual, JD Parts®, Parts Expert®, JD Point®, PartsAdvisor®, barcode system and Dealer Business System.
• Communicates, executes, and monitors Parts Department standard processes to ensure internal and external customer satisfaction.
• Maintains a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Assists in keeping parts department clean and orderly.
• Assists in maintaining all departmental tools, equipment, and vehicles are in good working order.
• Maintains a safe working environment and adheres to company safety program at all times.
• Performs other duties as assigned.

Skills

Customer service

Sales experience

Communication skills

Multitasking

Team player

Microsoft Office

Physical ability

Tools

JD Parts

Parts Expert

JD Point

PartsAdvisor

Barcode system

Dealer Business System

Job description

AHW LLC is seeking a motivated Parts Counter Associate to sell our tiered parts portfolio over the counter and support the service department. You will handle customer interactions in person and by phone, drive sales through promotions, and maintain accurate inventory.

You will demonstrate products, use dealer software tools, and uphold safety and process standards while contributing to a collaborative team focused on service excellence and efficient parts operations.