Parts Sales Representative

Garton Tractor Inc.; Stockton (CA); On-site; USD 25,000 - 37,000; Full time

Job summary

Garton Tractor Inc. in Stockton, CA is seeking a Parts Sales Associate to support after-sales activities by selling parts and accessories with a focus on customer satisfaction.

The role involves using the parts system to identify stock and pricing, handling telephone orders, and helping drive parts sales while maintaining organized inventory and showroom displays. You will report to the Parts Manager and collaborate with Service, Sales, and Administrative staff.

Qualifications

• Customer service principles and processes; assessing customer needs and ensuring satisfaction.
• Sales and marketing knowledge; selling products, suggestive selling, product knowledge, sales techniques.
• Computers and email usage; familiarity with software systems.
• General mechanical knowledge of machinery parts and service items.
• Ability to work with others in a cooperative manner.
• Maintain composure and control emotions in challenging situations.
• Attention to detail in completing tasks accurately.
• Ability to work independently with minimal supervision.
• Reliability and dependability in fulfilling obligations.
• Honesty and ethical behavior.
• Empathy and helpfulness toward others.
• Adaptability and flexibility to different tasks and changes.
• Motivation to achieve challenging goals and exert effort.

Responsibilities

• Keep a friendly and positive attitude with customers and build rapport.
• Use the parts system to determine stock numbers and prices.
• Identify replacement parts based on inspections, requests, or descriptions.
• Take telephone orders for parts professionally and politely.
• Fill orders from stock or special order; notify customers when parts arrive.
• Prepare sales invoices and process credit documentation.
• Conduct daily stock checks and report discrepancies.
• Advise customers on substitutions or modifications when exact replacements aren’t available.
• Inspect returned parts for warranty defects and process exchanges.
• Maintain organized stock areas and showroom displays.
• Promote additional parts through suggestive selling to drive sales growth.
• Communicate with customers and external parties professionally in person, by phone, or email.
• Build and maintain cooperative relationships with colleagues and supervisors.
• Share parts information and updates with supervisors and peers.
• Make informed decisions to solve problems and keep knowledge up to date; factory training is required.
• Perform any other duties as assigned by the Parts Manager.

Skills

Customer service

Sales and marketing

Computers and systems

Mechanical knowledge

Cooperation

Self-control

Attention to detail

Independence

Dependability

Integrity

Concern for others

Adaptability/flexibility

Achievement/effort

Job description

Job Details: Job Location: Stockton - Stockton, CA 95206, Position Type: Full Time, Salary Range: $18.00 - $27.00 Hourly, Job Function & Purpose: Exceptional after Sales Support. Fulfill customer needs by selling parts and accessories offered by our Dealership at a competitive price and high degree of satisfaction. To represent and promote the Sales, Service, Parts, and Rental Department operations and store network in a positive manner, which insures customer confidence, repeat business, and maximum return for the Dealership.

Qualifications

• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, evaluation of customer satisfaction, and excellent phone communication skills.
• Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes suggestive selling and tactics, product knowledge, and sales techniques.
• Computers and Systems - Knowledge and skill with computers, software systems, email.
• Mechanical - General knowledge of machinery parts, service items.
• Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
• Self-Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
• Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
• Independence - Job requires a self-starting ability, guiding oneself with little or no supervision, and depending on oneself to get things done.
• Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
• Integrity - Job requires being honest and ethical.
• Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
• Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
• Achievement/Effort - Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks

Working Conditions

• Standing at the service counter is required
• Moderate lifting, bending, and walking
• Heat factors in the summer months
• Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.

Reporting Relationships

You report directly to the Parts Manager (General Manager). You have a functional relationship with the Service Manager, Parts, Sales, and Administrative Staff.

Responsibility

As a Parts Sales associate for Garton Tractor, you are responsible for accuracy of orders and fill; polite, responsive customer service; assisting other parts staff as required; increasing parts sales; assist in stocking and organizing the department; a strong work ethic that is reflective of the Parts Team. Satisfying the customer leads to referral business resulting in sales growth.

Principle & Essential Duties

• Keep a friendly and positive attitude. Be the best at name retention, phone skills, greeting, and establishing rapport with customers.
• Use the parts system computer system to determine replacement part stock numbers and prices.
• Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
• Receive and fill telephone orders for parts professionally and politely.
• Fill customer orders from stock or special order. Contact the customer when special order parts arrive
• Prepare sales invoices
• Complete CNH Capital Plan for customer credit
• Take inventory of stock. Notify Manager on any daily discrepancies.
• Give advice to customers on substitution or modification of parts when identical replacements are not available.
• Examine returned parts for warranty defects, and exchange defective parts; complete the warranty process, tagging, storing, and completing invoice.
• Mark and store parts in stock areas according to Garton Tractor’s systems. Keep parts bins, showroom displays organized and clean.
• Sell additional parts by "Suggestive Selling". The influence of adding a needed part with convincing reasoning to buy can be a time saving advantage to the customer.
• Communicate with persons outside the Company - Communicate positively with people outside the organization, representing the Company to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
• Establishing and Maintaining Interpersonal Relationships by developing constructive and cooperative working relationships with others, and maintaining them over time.
• Communicate parts information, processes, and efficiencies with Supervisors, Peers, and other employees. Provide this information to supervisors by telephone, in written form, e-mail, or in person. Most issues that arise are from lack of communication.
• Making Decisions and Solving Problems - analyzing information and evaluating results to choose the best solution and solve problems.
• Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to your job. Factory training is a mandatory requirement as noted by your Manager.
• Any other duties as assigned by the Parts Manager.