Parts Sales Representative Inside

Devex Consulting BV; Fort Wayne (IN); On-site; USD 36,000 - 48,000; Full time

Job summary

Devex Consulting BV is seeking a Parts-Inside/Counter Sales representative in Fort Wayne, IN. The role focuses on helping customers find the correct vehicle parts, handling telephone inquiries, and maintaining an organized showroom.

You will work with mechanics and peers to locate accessories and place parts orders for repairs and upgrades. The position requires strong salesmanship, excellent communication, and a customer-service orientation, with duties including inventory assistance and

Qualifications

• Excellent salesmanship and communication skills are required.
• Strong customer service focus and the ability to meet commitments.
• Understanding of marketing principles and basic administration.

Responsibilities

• Greet customers and offer assistance at the parts counter.
• Answer phones promptly and direct inquiries appropriately.
• Suggest additional products or services to meet customer needs.
• Process cash, credit, and check transactions according to procedures.
• Assist service technicians with parts and maintain showroom displays.
• Collaborate with Parts Manager and report shortages or issues.
• Attend training to maintain proficiency in job duties.

Skills

Salesmanship

Communication

Customer service

Marketing principles

Administrative skills

PC literacy

Job description

Description

Job Description: Parts-Inside/Counter Sales

• Maintain customer goodwill by greeting and acknowledging all customers he/she comes in contact with, and offer to assist.
• Answer the telephone within 3 rings or less with the proper greeting and offer to assist the customer with the inquiry.
• Suggest additional products and/or services to repair the problem and meet the customer’s needs.
• When working the parts counter, follow the dealership's prescribed cash, credit, and check processing procedures.
• Process core warranties.
• Follow up on shortages and expedite by reporting to the Parts Manager.
• Should be knowledgeable in product merchandising.
• Attend training as prescribed by management to maintain proficiency in his/her job description.
• Provides service technicians with parts as required.
• Maintains the retail sales floor and displays to meet or exceed the dealership's standards.
• Performs other tasks as required by the Parts Manager.
• Analytical - Uses intuition and experience to complement data; designs workflows and procedures.
• Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance.
• Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Participates in meetings.
• Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Reasoning Ability – Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Technical Skills - Pursues training and development opportunities.
• Problem Solving - Develops alternative solutions; Uses reason even when dealing with emotional topics.

Job Summary

The primary function of the Parts Operation Coordinator is to assist customers in finding the appropriate parts for their truck both in person and on the telephone. Work with customers, mechanics, and peers to find accessories and order parts for vehicle repairs and upgrades. Assist in stocking and organizing the showroom floor as necessary.

Essential Responsibilities

• Maintain customer goodwill by greeting and acknowledging all customers he/she comes in contact with, and offer to assist.
• Answer the telephone within 3 rings or less with the proper greeting and offer to assist the customer with the inquiry.
• Suggest additional products and/or services to repair the problem and meet the customer’s needs.
• When working the parts counter, follow the dealership's prescribed cash, credit, and check processing procedures.
• Process core warranties.
• Follow up on shortages and expedite by reporting to the Parts Manager.
• Should be knowledgeable in product merchandising.
• Attend training as prescribed by management to maintain proficiency in his/her job description.
• Provides service technicians with parts as required.
• Maintains the retail sales floor and displays to meet or exceed the dealership's standards.
• Performs other tasks as required by the Parts Manager.

Competencies

• Analytical - Uses intuition and experience to complement data; designs workflows and procedures.
• Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance.
• Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Participates in meetings.
• Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Reasoning Ability – Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Technical Skills - Pursues training and development opportunities.
• Problem Solving - Develops alternative solutions; Uses reason even when dealing with emotional topics.

Reports To

Parts Manager

Requirements

• The physical demands described here are representative of those an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Excellent salesmanship and communication skills.
• Strong work ethic and commitment to do whatever it takes to get the job done.
• Understands the principles of marketing, customer service, and administration.
• Sufficient manual dexterity to operate standard departmental equipment.
• Ability to operate motor vehicles.
• Sufficient manual dexterity to operate standard departmental equipment, for example, operate a PC, pallet jack, forklift, etc.
• Ability to climb ladders, stairs, and walk for long distances.