Parts Sales Representative

Superior Ind; Owosso, Northern (MI, KY); Hybrid; USD 38,000 - 60,000; Full time

Benefits offered by this job

Weekly paycheck

Medical insurance 75% premiums

Dental and Vision Insurance

Paid vacation

401K retirement match

Job summary

Superior Industries is seeking a proactive Parts Sales Representative to join our team in Michigan. You will be the primary contact for customer part inquiries, quotes, orders, and account management, coordinating with internal departments to ensure accurate pricing and timely delivery of critical parts.

The ideal candidate has 1–3 years in parts sales or customer service, strong ERP aptitude, and excellent written and verbal communication. This role offers weekly pay and benefits.

Qualifications

• 1–3 years of experience in parts sales, customer service, or technical order entry.
• Strong familiarity with computers, ERP systems, and standard office software.
• Willingness to quickly learn diverse technical product lines.
• Excellent written and verbal communication for clear customer updates.
• Ability to prioritize urgent tasks and manage multiple accounts.

Responsibilities

• Handle incoming calls, emails, and live chats; drive revenue and customer satisfaction.
• Generate quotes within a 4-hour turnaround; enter and track orders.
• Assist with supply chain tracking, vendor reviews, and pricing.
• Oversee shipments and notify customers of delays or backorders.
• Maintain pricing, weights, unit costs, and customer discounts in the ERP.
• Collaborate with warehouse, service, and supply chain teams.

Skills

Customer service

Sales

ERP systems

Technical order entry

Communication

Time management

Education

High School Diploma

Tools

ERP software

Office software

Job description

Superior Industries is seeking a proactive and detail-oriented Parts Sales Representative to join our team. In this role, you will serve as the primary point of contact for customer part inquiries, order processing, and account management. You will work closely with internal departments and vendors to ensure accurate pricing, high customer satisfaction, and timely delivery of critical parts.

Key Responsibilities

• Customer Communication & Sales: Handle incoming phone calls, email requests, and live chats. Plan and execute sales activities for assigned accounts to drive revenue and ensure customer satisfaction.
• Quote & Order Management: Generate accurate quotes with a targeted turnaround time of 4 hours or less. Enter, process, and track customer orders efficiently.
• Problem Solving & Supply Chain Support: Assist with supply chain tracking, vendor reviews, and pricing. Identify alternative solutions when parts are unavailable for urgent requests, and flag frequently requested or hard-to-source parts for inventory optimization.
• Order Oversight & Status Updates: Oversee parts shipments and proactively notify customers of any delays, backorders, or order status updates.
• ERP System Maintenance: Maintain system accuracy by updating product pricing, weights, unit costs, and customer-specific discount structures across product lines.
• Cross-Department Collaboration: Partner with warehouse, service, and supply chain teams to fulfill customer requests and complete other duties as assigned.

Qualifications & Requirements

• Experience: 1–3 years of experience in parts sales, customer service, or technical order entry (preferred).
• Technical Aptitude: Strong familiarity with computers, ERP systems, and standard office software.
• Product Knowledge: Willingness and aptitude to quickly learn diverse technical product lines.
• Communication Skills: Excellent written and verbal communication skills for clear customer updates and cross-departmental coordination.
• Time Management: Ability to prioritize urgent tasks, maintain fast response times, and manage multiple customer accounts simultaneously.
• Education: High school diploma or equivalent (Associate degree or technical background is a plus).

Employee Benefits

• Weekly paycheck
• Medical insurance - company covers 75% of premiums
• Dental and Vision Insurance
• Paid vacation
• 401K retirement account with 5% company match

Traits of Our Successful Employees

• Embrace Core Values: Serving Others, High Integrity, Strong Work Ethic, Culture of Opportunity & Long-Term Relationships
• Attention to detail and safety
• Exhibit good communication skills when working with co-workers