Parts Sales Specialist: Fast Quotes & Order Support

Superior Industries Inc; Owosso (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Weekly paycheck

Medical insurance 75% coverage

Dental and Vision Insurance

Paid vacation

Company paid life insurance

401K with 5% company match

Job summary

Superior Industries is seeking a proactive and detail-oriented Parts Sales Representative to join our team. You will serve as the primary point of contact for customer part inquiries, order processing, and account management.

You will work closely with internal departments and vendors to ensure accurate pricing, high customer satisfaction, and timely delivery of critical parts. This role requires 1–3 years of experience in parts sales or customer service, strong ERP and office software skills,

Qualifications

• Experience: 1–3 years of experience in parts sales, customer service, or technical order entry (preferred).
• Technical Aptitude: Strong familiarity with computers, ERP systems, and standard office software.
• Product Knowledge: Willingness and aptitude to quickly learn diverse technical product lines.
• Communication Skills: Excellent written and verbal communication skills for clear customer updates and cross-departmental coordination.
• Time Management: Ability to prioritize urgent tasks, maintain fast response times, and manage multiple customer accounts simultaneously.
• Education: High school diploma or equivalent (Associate degree or technical background is a plus).

Responsibilities

• Customer Communication & Sales: Handle incoming phone calls, email requests, and live chats. Plan and execute sales activities for assigned accounts to drive revenue and ensure customer satisfaction.
• Quote & Order Management: Generate accurate quotes with a targeted turnaround time of 4 hours or less. Enter, process, and track customer orders efficiently.
• Problem Solving & Supply Chain Support: Assist with supply chain tracking, vendor reviews, and pricing. Identify alternative solutions when parts are unavailable for urgent requests, and flag frequently requested or hard-to-source parts for inventory optimization.
• Order Oversight & Status Updates: Oversee parts shipments and proactively notify customers of any delays, backorders, or order status updates.
• ERP System Maintenance: Maintain system accuracy by updating product pricing, weights, unit costs, and customer-specific discount structures across product lines.
• Cross-Department Collaboration: Partner with warehouse, service, and supply chain teams to fulfill customer requests and complete other duties as assigned.

Job description

Superior Industries is seeking a proactive and detail-oriented Parts Sales Representative to join our team. You will serve as the primary point of contact for customer part inquiries, order processing, and account management.

You will work closely with internal departments and vendors to ensure accurate pricing, high customer satisfaction, and timely delivery of critical parts. This role requires 1–3 years of experience in parts sales or customer service, strong ERP and office software skills,