Parts Returns Specialist — Customer Service

Henkemfg; Selma (AL); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

Alamo Group Ag Americas, LLC is seeking a Customer Service Representative-Parts Returns at our Selma, Alabama location. You will handle RMAs, assist with parts availability, and respond to dealer inquiries while coordinating with internal teams and warehouses.

The role emphasizes accuracy, organization, and timely communication to ensure smooth return processing and customer satisfaction.

Qualifications

• High school diploma or GED required; 1–2 years in customer service/returns preferred.
• Experience with order entry, returns processing, inventory control or parts coordination is a plus.
• Knowledge of ERP systems and basic data entry with accuracy.
• Proficient in Microsoft Office applications and data analysis basics.

Responsibilities

• Process customer returns (RMAs) accurately per company policies.
• Provide prompt, professional customer service by phone, email, and in person.
• Review returns, document disposition, and coordinate with internal teams.
• Research orders and respond with accurate pricing and availability.
• Track shipments and coordinate returns with carriers and warehouses.
• Support parts planning and ensure timely processing of returns.

Skills

Customer service

Data entry

Communication

Problem solving

Organizational skills

Attention to detail

Overtime availability

Education

High school diploma or GED

1–2 years customer service/returns experience

ERP systems experience

Microsoft Office proficiency

Tools

ERP systems

Microsoft Office

Job description

Alamo Group Ag Americas, LLC is seeking a Customer Service Representative-Parts Returns at our Selma, Alabama location. You will handle RMAs, assist with parts availability, and respond to dealer inquiries while coordinating with internal teams and warehouses.

The role emphasizes accuracy, organization, and timely communication to ensure smooth return processing and customer satisfaction.