Parts Returns Specialist — Customer Service

Morbark; Selma (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Relocation assistance

Benefits

Competitive salary

Job summary

Alamo Group Ag Americas, LLC is seeking a Customer Service Representative-Parts Returns to support Bush Hog and RhinoAg dealers in Selma, Alabama. The role focuses on processing RMAs, tracking returns, and providing accurate order information to internal teams and customers.

The position emphasizes attention to detail, effective communication, and collaboration with Warehouse, Sales, and other departments to ensure timely return processing and issue resolution.

Qualifications

• Strong verbal and written communication skills for customer interactions, dealers, and internal teams.
• Accurate data entry with high attention to detail and basic data analysis.
• Ability to read and interpret safety rules, operating instructions, and procedures.
• Proven problem-solving skills and sound judgment in returns processing and inquiries.

Responsibilities

• Receive, review, and process returned parts (RMAs) in line with company policies.
• Enter and track orders with high accuracy and timeliness.
• Research customer inquiries by coordinating with internal departments to obtain complete information.
• Provide pricing, product availability, and lead-time information to customers.
• Monitor shipments and coordinate with carriers to ensure timely delivery and issue resolution.
• Support parts planning with ordering, tracking, and availability.

Skills

Communication

Data entry

Problem solving

Organization

Customer service

Education

High school diploma or GED

Tools

ERP systems

Microsoft Office

Job description

Alamo Group Ag Americas, LLC is seeking a Customer Service Representative-Parts Returns to support Bush Hog and RhinoAg dealers in Selma, Alabama. The role focuses on processing RMAs, tracking returns, and providing accurate order information to internal teams and customers.

The position emphasizes attention to detail, effective communication, and collaboration with Warehouse, Sales, and other departments to ensure timely return processing and issue resolution.