Parts Returns Specialist - Customer Service

Alamo Group; Selma (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

Alamo Group is seeking a Customer Service Representative - Parts Returns at the Selma, Alabama location. You will support Bush Hog and RhinoAg dealers, manage RMAs, assist with parts availability, and respond to customer inquiries.

The role requires strict adherence to return policies and accurate record-keeping. You will work closely with Customer Service, Warehouse, and Sales teams to ensure timely processing, effective order handling, and proactive issue resolution.

Qualifications

• Strong verbal and written communication skills; professional interaction with customers and internal teams.

Responsibilities

• Process customer return orders (RMAs) with high accuracy and timeliness.
• Receive, review, and process returned parts with proper documentation.
• Coordinate with internal departments to resolve customer inquiries and issues.

Skills

Strong communication

Data entry

Problem solving

Organizational skills

Overtime flexibility

Education

High school diploma or GED

Tools

ERP systems

Microsoft Office

Job description

Alamo Group is seeking a Customer Service Representative - Parts Returns at the Selma, Alabama location. You will support Bush Hog and RhinoAg dealers, manage RMAs, assist with parts availability, and respond to customer inquiries.

The role requires strict adherence to return policies and accurate record-keeping. You will work closely with Customer Service, Warehouse, and Sales teams to ensure timely processing, effective order handling, and proactive issue resolution.