Parts Professional

Factory Motor Parts Co; Philadelphia (Philadelphia County); On-site; USD 36,000 - 56,000; Full time

Job summary

Factory Motor Parts Co is seeking an experienced Automotive Parts Professional to assist customers by identifying needs, selling auto parts, and strengthening relationships. The role involves looking up parts in our catalog system, accurately processing orders, and recommending solutions to meet customer requirements.

The ideal candidate has 3 years of automotive parts experience and 1–2 years in sales or customer service, with strong communication skills and the ability to navigate parts

Qualifications

• 3 years experience with automotive parts.
• 1-2 years sales and customer service experience.
• Ability to look up parts in parts cataloging systems.
• Excellent verbal and written communication skills.
• Background in mechanics or ASE certification is a plus.

Responsibilities

• Looking up auto parts in our FMP parts catalog system.
• Process customer orders with high degree of accuracy.
• Trouble shoot and make recommendations to meet customer needs.
• Maintain strong product knowledge of auto parts, warranties, promotions, and sales programs.
• Performs other duties as assigned.

Skills

Automotive parts knowledge

Sales experience

Customer service

Parts catalog lookup

Communication skills

Job description

Do you have a passion for Customers and Cars? Factory Motor Parts is looking for an experienced and customer focused Automotive Parts Professional! This position will answer phone calls to identify customer needs, sell automotive parts, and strengthen the overall relationship between Factory Motor Parts and the Customer.

Additional responsibilities include:

• Looking up auto parts in our FMP parts catalog system


• Process customer orders with high degree of accuracy


• Trouble shoot and make recommendations to meet customer needs


• Maintain strong product knowledge of auto parts, warranties, promotions, and sales programs


• Performs other duties as assigned.

Position requires:

• 3 Years experience with Automotive Parts


• 1-2 years previous sales and customer service experience


• Ability to look up parts in parts cataloging systems


• Excellent verbal and written communication skills


• Strong background in mechanics & ASE certification is a plus

An industry leader, FMP offers well-balanced compensation and benefits programs, which may include medical, dental, vision, life, 401K, profit sharing, paid holidays/vacation/sick time, STD/LTD, + much more. Salary is based on experience and job performance.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.