Parts Professional

Factory Motor Parts Co; Columbia (SC); On-site; USD 42,000 - 54,000; Full time

Job summary

Factory Motor Parts Co is seeking an Auto Parts Professional to support customers in our Columbia, SC location. You will answer calls, identify needs, and help customers find the right auto parts.

The role requires 3 years of automotive parts experience and 1–2 years in sales or customer service, with strong communication skills and catalog lookup ability. ASE certification is a plus.

Qualifications

• 3 years experience with automotive parts.
• 1–2 years previous sales and customer service experience.
• Ability to look up parts in parts cataloging systems.
• Excellent verbal and written communication skills.
• Strong background in mechanics is a plus; ASE certification is a bonus.

Responsibilities

• Answer phone calls to identify customer needs and provide solutions.
• Look up auto parts in FMP parts catalog system and assist customers.
• Process customer orders with accuracy and timeliness.
• Troubleshoot and make recommendations to meet customer needs.
• Maintain strong product knowledge of auto parts, warranties, promotions, and sales programs.

Skills

Customer service

Sales

Communication skills

Parts lookup

Education

ASE certification

Tools

Parts cataloging systems

Job description

Do you have a passion for Customers and Cars? Factory Motor Parts is looking for an experienced and customer focused Auto Parts Professional! This position will answer phone calls to identify customer needs, sell automotive parts, and strengthen the overall relationship between Factory Motor Parts and the Customer.

Additional responsibilities include:

• Looking up auto parts in our FMP parts catalog system
• Process customer orders with high degree of accuracy
• Trouble shoot and make recommendations to meet customer needs
• Maintain strong product knowledge of auto parts, warranties, promotions, and sales programs
• Performs other duties as assigned.

Position requires:

A qualified candidate will have previous automotive parts counter experience in either a retail store or other setting where finding the right part was an essential function of the job. Also Requires:

• 3 Years experience with Automotive Parts
• 1-2 years previous sales and customer service experience
• Ability to look up parts in parts cataloging systems
• Excellent verbal and written communication skills
• Strong background in mechanics & ASE certification is a plus

We are an EEOC/AA Employer. An industry leader, FMP offers well-balanced compensation and benefits programs, which may include medical, dental, vision, life, 401K, profit sharing, paid holidays/vacation/sick time, STD/LTD, + much more. Salary is based on experience and job performance.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.