Customer Service Parts Professional

Factory Motor Parts Co; Sherwood (OR); On-site; USD 40,000 - 52,000; Full time

Job summary

Factory Motor Parts Co. is seeking an Auto Parts Professional to join our Customer Service Team. The role involves talking with customers to identify needs, applying strong selling skills, and strengthening relationships with customers.

The position requires experience with automotive parts and order processing, with duties including taking orders, looking up parts in our catalog system, and providing recommendations. Wage and schedule reflect industry standards for this shift.

Qualifications

• 3 years of experience with automotive parts.
• 1-2 years of sales and customer service experience.
• Ability to look up parts in parts cataloging systems.
• Excellent verbal and written communication skills.
• Strong mechanics background; ASE certification a plus.

Responsibilities

• Take customer orders over the phone.
• Look up auto parts in our FMP parts catalog system.
• Process customer orders with high degree of accuracy.
• Troubleshoot and make recommendations to meet customer needs.
• Maintain strong product knowledge of auto parts, warranties, promotions, and sales programs.
• Perform other duties as assigned.

Skills

Automotive parts

Sales experience

Part lookup systems

Communication skills

ASE certification

Job description

Founded in 1945 as Elliott Auto Supply Co., Inc., Factory Motor Parts Co. (FMP) has grown from a small, single location in Minneapolis to over 160 locations in over 23 states.

FMP is a multi-generational, family-owned company that prides itself on providing premium original equipment and name brand automotive parts, serving as a total resource for professional service centers, dealerships, fleets and wholesale customers.

About The Role

Do you have a passion for Customers and Cars?

Factory Motor Parts is looking for an experienced and customer focused Auto Parts Professional to join our Customer Service Team.

HOURS: 2:00pm-10:00pm

This position will talk with the customer to identify their needs, have excellent selling skills, and strengthen the overall relationship between Factory Motor Parts and the Customer.

Additional Responsibilities

• Take customer orders over the phone
• Look up auto parts in our FMP parts catalog system
• Process customer orders with high degree of accuracy
• Trouble shoot and make recommendations to meet customer needs
• Maintain strong product knowledge of auto parts, warranties, promotions, and sales programs
• Perform other duties as assigned.

Position Requires

A qualified candidate will have previous automotive parts counter experience in either a retail store or other setting where finding the right part was an essential function of the job.

• 3 Years experience with Automotive Parts
• 1-2 years previous sales and customer service experience
• Ability to look up parts in parts cataloging systems
• Excellent verbal and written communication skills
• Strong background in mechanics & ASE certification is a plus

Drug screen and background check administered as a condition of employment.

We are an EEOC/AA Employer.

An industry leader, FMP offers well-balanced compensation and benefits programs, which may include medical, dental, vision, life, 401K, profit sharing, paid holidays/vacation/sick time, STD/LTD, and much more. Salary is based on experience and job performance.