Parts Professional

Factory Motor Parts Co; Buffalo (NY); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K

Profit sharing

Paid time off

Job summary

Factory Motor Parts Co is seeking an Auto Parts Professional to help customers over the phone, identify parts, and sell automotive parts. You will look up parts in our catalogs, process orders with accuracy, and advise on parts to meet customer needs.

The role requires experience with automotive parts and strong communication skills. We offer a range of benefits and emphasize knowledge of mechanics, warranties, and promotions.

Qualifications

• 3 years experience with automotive parts, preferably retail.
• 1–2 years sales and customer service experience.
• Ability to look up parts in cataloging systems.
• Excellent verbal and written communication skills.
• ASE certification and mechanics background are a plus.

Responsibilities

• Answer phone calls to identify customer needs and sell parts.
• Look up auto parts in our catalogs and process orders accurately.
• Troubleshoot and recommend parts to meet customer needs.
• Maintain strong product knowledge on parts, warranties, and promotions.
• Perform other duties as assigned.

Skills

Parts catalog lookup

Customer service

Sales experience

Verbal & written communication

ASE certification (plus)

Mechanics knowledge

Job description

Do you have a passion for Customers and Cars? Factory Motor Parts is looking for an experienced and customer focused Auto Parts Professional! This position will answer phone calls to identify customer needs, sell automotive parts, and strengthen the overall relationship between Factory Motor Parts and the Customer.

Additional responsibilities include:

• Looking up auto parts in our FMP parts catalog system
• Process customer orders with high degree of accuracy
• Trouble shoot and make recommendations to meet customer needs
• Maintain strong product knowledge of auto parts, warranties, promotions, and sales programs
• Performs other duties as assigned.

Position requires:

A qualified candidate will have previous automotive parts counter experience in either a retail store or other setting where finding the right part was an essential function of the job. Also Requires:

• 3 Years experience with Automotive Parts
• 1-2 years previous sales and customer service experience
• Ability to look up parts in parts cataloging systems
• Excellent verbal and written communication skills
• Strong background in mechanics & ASE certification is a plus

We are an EEOC/AA Employer. An industry leader, FMP offers well-balanced compensation and benefits programs, which may include medical, dental, vision, life, 401K, profit sharing, paid holidays/vacation/sick time, STD/LTD, + much more. Salary is based on experience and job performance.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.