Parts Pro: Customer Service & Inventory Expert

NAPA; Westbrook (ME); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Outstanding health benefits

401K

Career development and growth

Job summary

NAPA in Westbrook, ME is seeking a Parts Professional to provide prompt, courteous service in-store and over the phone. You will look up parts in catalogs or POS, process orders accurately, and advise customers on solutions while maintaining store standards and POS proficiency.

You should hold an ASE Parts Specialist certification, communicate effectively, and be able to lift up to 60 pounds. The role requires retail hours at multiple store locations and a strong customer-service mindset.

Qualifications

• High School Diploma or equivalent required.
• Be ASE Parts Specialist (automotive) certified.
• Able to understand part numbers and line codes for proper selection and delivery.
• Demonstrate excellent communication and organizational skills.
• Capable of operating a vehicle with manual transmission.
• Be able to work retail hours at any store location.

Responsibilities

• Provide prompt, courteous service in person, over the phone, or by email.
• Look up parts using catalogs or POS system and process orders accurately.
• Advise customers on parts to meet their needs and resolve technical questions.
• Maintain knowledge of products, warranties, sales programs, and policies.
• Perform stock ordering, report overages/shortages, and maintain store appearance.
• Participate in training and assist store personnel as needed.

Skills

ASE Parts Specialist

Excellent communication

Organizational skills

Manual transmission vehicle

Lifting up to 60 lbs

Part numbers & line codes

POS system navigation

Cash handling

Education

High School Diploma or equivalent

Tools

TAMS POS system

Adding machine

Cataloging

Job description

NAPA in Westbrook, ME is seeking a Parts Professional to provide prompt, courteous service in-store and over the phone. You will look up parts in catalogs or POS, process orders accurately, and advise customers on solutions while maintaining store standards and POS proficiency.

You should hold an ASE Parts Specialist certification, communicate effectively, and be able to lift up to 60 pounds. The role requires retail hours at multiple store locations and a strong customer-service mindset.