Parts Phone Sales Specialist — Customer-Driven

Midwest Peterbilt Group; Lincoln (NE); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with employer matching

Paid holidays

Job summary

Midwest Peterbilt Group in Lincoln, Nebraska, is seeking a Parts Phone Room Sales professional to support the Parts Department through phone-based inquiries, orders, and service coordination. You will identify parts, provide pricing information, and ensure timely fulfillment with internal teams.

The role emphasizes strong communication, accuracy, and customer relationship building in a busy office environment, with opportunities to collaborate across warehouse, counter, and service teams.

Qualifications

• Strong customer service and communication skills.
• Ability to listen, understand, and respond effectively to customer needs.
• Identify parts based on descriptions, specs, or catalogs.
• Basic math including pricing, discounts, and percentages.
• Strong attention to detail and organizational skills.
• Multitask and manage high call volumes efficiently.

Responsibilities

• Answer incoming calls and assist customers with parts inquiries and orders.
• Provide accurate information on parts availability, pricing and specs.
• Identify correct replacement parts based on customer needs.
• Process and enter parts orders received via phone accurately.
• Coordinate with warehouse and counter staff to ensure timely fulfillment.
• Follow up on orders, backorders, and customer requests to close them.
• Maintain organized paperwork and documentation of orders and interactions.

Skills

Customer service

Communication

Active listening

Attention to detail

Multitasking

Team collaboration

Education

High school diploma or GED

1 year heavy truck/parts industry experience

Tools

Computer skills

Parts catalogs

Job description

Midwest Peterbilt Group in Lincoln, Nebraska, is seeking a Parts Phone Room Sales professional to support the Parts Department through phone-based inquiries, orders, and service coordination. You will identify parts, provide pricing information, and ensure timely fulfillment with internal teams.

The role emphasizes strong communication, accuracy, and customer relationship building in a busy office environment, with opportunities to collaborate across warehouse, counter, and service teams.