Parts Phone Room Specialist - Customer-Focused Sales

Pbtruck; Lincoln (NE); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

Flex Spending Account

401(k) with Employer Matching

Paid Holidays and PTO

Life Insurance

Disability insurance

IDShield and LegalShield Services

Job summary

Midwest Peterbilt Group in Lincoln, NE is seeking a Parts Phone Room Sales associate to handle phone inquiries, identify parts, and process orders with accuracy and speed. You will collaborate with warehouse and counter staff to ensure on-time fulfillment while delivering excellent customer service.

This role runs 9:00am–6:00pm and requires strong communication and multitasking skills. Ideal candidates have a High school diploma or GED and 1 year in the heavy-duty truck or parts industry; prior

Qualifications

• High school diploma or GED required.
• 1 year of experience in heavy-duty truck or parts industry preferred.
• Prior phone sales or call center experience preferred.
• Intermediate to advanced computer skills required.
• Valid driver's license preferred.

Responsibilities

• Answer incoming calls and assist customers with parts inquiries and orders.
• Identify correct replacement parts based on customer descriptions or equipment needs; use catalogs/prices.
• Process and enter parts orders received via phone accurately and efficiently; inform customers of substitutions.
• Coordinate with warehouse and counter employees to ensure timely order fulfillment; assist in estimates and follow-up.

Skills

Customer service

Phone sales

Parts identification

Pricing knowledge

Communication

Multitasking

Team collaboration

Education

High school diploma or GED

Tools

Computer systems

Job description

Midwest Peterbilt Group in Lincoln, NE is seeking a Parts Phone Room Sales associate to handle phone inquiries, identify parts, and process orders with accuracy and speed. You will collaborate with warehouse and counter staff to ensure on-time fulfillment while delivering excellent customer service.

This role runs 9:00am–6:00pm and requires strong communication and multitasking skills. Ideal candidates have a High school diploma or GED and 1 year in the heavy-duty truck or parts industry; prior