Parts Phone Room Specialist: Fast, Friendly Sales

Midwest Peterbilt Group; Norfolk (NE); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

401(k) with employer matching

Paid holidays and PTO

Life Insurance

Disability programs

IDShield & LegalShield

Job summary

Midwest Peterbilt Group is seeking a Parts Phone Room Sales professional in Norfolk, NE. The role focuses on supporting the Parts Department with phone inquiries, order processing, and accurate parts identification to drive profitability and customer satisfaction.

Responsibilities include handling inquiries, providing pricing details, and coordinating with warehouse and service teams to fulfill orders with accuracy and speed.

Qualifications

• High school diploma or GED required.
• 1 year of experience in the heavy-duty truck or parts industry preferred.
• Prior phone sales or call center experience preferred.
• Intermediate to advanced computer skills required.

Responsibilities

• Answer incoming calls and assist customers with parts inquiries and orders.
• Provide information on parts availability, pricing, and specifications.
• Deliver strong customer service and build customer relationships.
• Handle questions, concerns, and complaints professionally.
• Determine correct replacement parts based on descriptions or equipment needs.
• Process and enter parts orders accurately and efficiently.
• Inform customers of substitutions or alternative parts when necessary.
• Coordinate with warehouse and counter staff to ensure timely fulfillment.

Skills

Customer service

Active listening

Parts identification

Pricing math

Attention to detail

Multitasking

Team collaboration

Education

High school diploma or GED

1 year heavy-duty truck/parts experience preferred

Phone sales/call center experience preferred

Intermediate to advanced computer skills

Job description

Midwest Peterbilt Group is seeking a Parts Phone Room Sales professional in Norfolk, NE. The role focuses on supporting the Parts Department with phone inquiries, order processing, and accurate parts identification to drive profitability and customer satisfaction.

Responsibilities include handling inquiries, providing pricing details, and coordinating with warehouse and service teams to fulfill orders with accuracy and speed.