Parts Phone Room Sales

Midwest Peterbilt Group; Norfolk (NE); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) match

Paid holidays

Job summary

Midwest Peterbilt Group in Norfolk, Nebraska, is seeking a Parts Phone Room Sales associate to support growth of the Parts Department through phone-based customer service and accurate parts sales.

You will assist customers with inquiries, identify parts, process orders, coordinate with warehouse and counter teams, and maintain documentation. A high school diploma and 1 year in heavy-duty truck parts preferred; strong communication and computer skills required.

Qualifications

• High school diploma or GED required.
• 1 year in heavy-duty truck or parts industry preferred.
• Prior phone sales or call center experience preferred.

Responsibilities

• Answer incoming calls and assist customers with parts inquiries and orders.
• Identify correct replacement parts based on descriptions or equipment needs.
• Process and enter parts orders accurately and efficiently.
• Coordinate with warehouse and counter to ensure timely order fulfillment.
• Follow up on orders and maintain quotation and order documentation.
• Provide excellent customer service and professionalism.

Skills

Customer service

Phone sales

Parts identification

Communication

Multitasking

Detail orientation

Teamwork

Basic math

Computer skills

Education

High school diploma or GED

Tools

Catalog systems

Pricing databases

ERP software

Job description

The Parts Phone Room Sales position is responsible for supporting the profitability and growth of the Parts Department by providing excellent customer service and accurate parts sales over the phone. This position focuses on assisting customers with parts inquiries, identifying correct parts, processing orders, and ensuring a high level of responsiveness and professionalism. This position also works closely with warehouse, counter, and service teams to ensure timely and accurate order fulfillment.The \"Major Duties and Responsibilities\" listed below highlights the key responsibilities and qualifications for the role. The duties and responsibilities outlined are not exhaustive and may adapt over time to align with evolving business needs.Major Duties and ResponsibilitiesCustomer Service and Phone SalesAnswer incoming calls and assist customers with parts inquiries and ordersProvide accurate and timely information regarding parts availability, pricing, and specificationsDeliver a high level of customer service while building strong customer relationshipsHandle customer questions, concerns, and complaints in a professional mannerParts Identification and Order ProcessingDetermine correct replacement parts based on customer descriptions or equipment needsUtilize computer systems and catalogs to identify part numbers and pricingProcess and enter parts orders received via phone accurately and efficientlyInform customers of substitutions or alternative parts when necessaryOrder Coordination and SupportCoordinate with warehouse and counter employees to ensure timely order fulfillmentAssist in preparing estimates, including wreck estimates, as neededFollow up on orders, backorders, and customer requests to ensure completionMaintain accurate documentation of orders and customer interactionsAdministrative Duties and Team SupportMaintain a clean, organized, and efficient work areaComplete required training and stay current on product knowledgeAttend department meetings and participate in team initiativesSupport other Parts Department functions as neededTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The knowledge, skills, and abilities listed below are representative of those required. This position operates primarily in an office environment with extensive phone and computer use, along with occasional interaction in warehouse settings around moving equipment. Lifting up to 75 pounds may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EducationHigh school diploma or GED required1 year of experience in the heavy-duty truck or parts industry preferredPrior phone sales or call center experience preferredIntermediate to advanced computer skills requiredSkills RequiredStrong customer service and communication skillsAbility to listen, understand, and respond effectively to customer needsAbility to identify parts based on descriptions, specifications, or catalogsBasic mathematical skills including pricing, discounts, and percentagesStrong attention to detail and organizational skillsAbility to multitask and manage high call volumes efficientlyAbility to work collaboratively with team members and other departmentsCertificates, Licenses, and RegistrationsValid driver's license and ability to meet Company insurability requirements preferredTravelNo regular travel requiredMidwest Peterbilt Groups BenefitsHealth, Dental, and Vision InsuranceFlex Spending Accounts (FSA)401(k) with Employer MatchingPaid Holidays and PTOTool InsuranceLife InsuranceHospital and Critical Care PlansShort and Long-term disability programsIDShield and LegalShield ServicesAdditional Job Board InformationMidwest Peterbilt Group is an equal opportunity employerAll applicants will be considered for employment without attention to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable lawsCompany InformationFounded in 1954, Sioux City Truck Sales, Inc. has grown from a small Diamond-T Truck dealership into the exclusive Midwest Peterbilt Group (MPG), a network of Peterbilt truck dealerships across Iowa and Nebraska with locations in Sioux City, Des Moines, Council Bluffs, Norfolk, Lincoln, Omaha, and O'Neill. We offer premium trucks, parts, and service as well as wreck repairs and restoration services through MPG Collision Centers, Inc. (MPG CCI). And, we provide educational opportunities through the Midwest Diesel Tech Academy (MDTA).