Parts Phone Room Sales

Midwest Peterbilt Group; Norfolk (NE); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

401(k) with employer matching

Paid holidays and PTO

Life Insurance

Disability programs

IDShield & LegalShield

Job summary

Midwest Peterbilt Group is seeking a Parts Phone Room Sales professional in Norfolk, NE. The role focuses on supporting the Parts Department with phone inquiries, order processing, and accurate parts identification to drive profitability and customer satisfaction.

Responsibilities include handling inquiries, providing pricing details, and coordinating with warehouse and service teams to fulfill orders with accuracy and speed.

Qualifications

• High school diploma or GED required.
• 1 year of experience in the heavy-duty truck or parts industry preferred.
• Prior phone sales or call center experience preferred.
• Intermediate to advanced computer skills required.

Responsibilities

• Answer incoming calls and assist customers with parts inquiries and orders.
• Provide information on parts availability, pricing, and specifications.
• Deliver strong customer service and build customer relationships.
• Handle questions, concerns, and complaints professionally.
• Determine correct replacement parts based on descriptions or equipment needs.
• Process and enter parts orders accurately and efficiently.
• Inform customers of substitutions or alternative parts when necessary.
• Coordinate with warehouse and counter staff to ensure timely fulfillment.

Skills

Customer service

Active listening

Parts identification

Pricing math

Attention to detail

Multitasking

Team collaboration

Education

High school diploma or GED

1 year heavy-duty truck/parts experience preferred

Phone sales/call center experience preferred

Intermediate to advanced computer skills

Job description

Job Details: Job Location: Peterbilt of Norfolk - Norfolk, NE, Position Type: Full Time, Education Level: High School, Salary Range: Undisclosed, Travel Percentage: None, Job Shift: Day, Job Category: Sales.

The Parts Phone Room Sales position is responsible for supporting the profitability and growth of the Parts Department by providing excellent customer service and accurate parts sales over the phone. This position focuses on assisting customers with parts inquiries, identifying correct parts, processing orders, and ensuring a high level of responsiveness and professionalism. This position also works closely with warehouse, counter, and service teams to ensure timely and accurate order fulfillment.

Major Duties and Responsibilities

The "Major Duties and Responsibilities" listed below highlights the key responsibilities and qualifications for the role. The duties and responsibilities outlined are not exhaustive and may adapt over time to align with evolving business needs.

Customer Service and Phone Sales

• Answer incoming calls and assist customers with parts inquiries and orders
• Provide accurate and timely information regarding parts availability, pricing, and specifications
• Deliver a high level of customer service while building strong customer relationships
• Handle customer questions, concerns, and complaints in a professional manner

Parts Identification and Order Processing

• Determine correct replacement parts based on customer descriptions or equipment needs
• Utilize computer systems and catalogs to identify part numbers and pricing
• Process and enter parts orders received via phone accurately and efficiently
• Inform customers of substitutions or alternative parts when necessary

Order Coordination and Support

• Coordinate with warehouse and counter employees to ensure timely order fulfillment
• Assist in preparing estimates, including wreck estimates, as needed
• Follow up on orders, backorders, and customer requests to ensure completion
• Maintain accurate documentation of orders and customer interactions

Administrative Duties and Team Support

• Maintain a clean, organized, and efficient work area
• Complete required training and stay current on product knowledge
• Attend department meetings and participate in team initiatives
• Support other Parts Department functions as needed

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The knowledge, skills, and abilities listed below are representative of those required. This position operates primarily in an office environment with extensive phone and computer use, along with occasional interaction in warehouse settings around moving equipment. Lifting up to 75 pounds may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

• High school diploma or GED required
• 1 year of experience in the heavy-duty truck or parts industry preferred
• Prior phone sales or call center experience preferred
• Intermediate to advanced computer skills required

Skills Required

• Strong customer service and communication skills
• Ability to listen, understand, and respond effectively to customer needs
• Ability to identify parts based on descriptions, specifications, or catalogs
• Basic mathematical skills including pricing, discounts, and percentages
• Strong attention to detail and organizational skills
• Ability to multitask and manage high call volumes efficiently
• Ability to work collaboratively with team members and other departments

Certificates, Licenses, and Registrations

• Valid driver's license and ability to meet Company insurability requirements preferred

Travel

No regular travel required.

Midwest Peterbilt Groups Benefits

• Health, Dental, and Vision Insurance
• Flex Spending Accounts (FSA)
• 401(k) with Employer Matching
• Paid Holidays and PTO
• Tool Insurance
• Life Insurance
• Hospital and Critical Care Plans
• Short and Long-term disability programs
• IDShield and LegalShield Services

Additional Job Board Information

Midwest Peterbilt Group is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable laws.

Company Information

Founded in 1954, Sioux City Truck Sales, Inc. has grown from a small Diamond-T Truck dealership into the exclusive Midwest Peterbilt Group (MPG), a network of Peterbilt truck dealerships across Iowa and Nebraska with locations in Sioux City, Des Moines, Council Bluffs, Norfolk, Lincoln, Omaha, and O'Neill. We offer premium trucks, parts, and service as well as wreck repairs and restoration services through MPG Collision Centers, Inc. (MPG CCI). And, we provide educational opportunities through the Midwest Diesel Tech Academy (MDTA).