Parts & Orders Customer Care Specialist

Ariens Company; Northern (KY); Hybrid; USD 21,000 - 30,000; Full time

Job summary

AriensCo is seeking a Customer Service Representative for its Brillion, WI location to serve customers and dealers with accuracy and responsiveness. You will process orders, returns, and service requests, and use multiple systems to resolve inquiries while upholding our reputation for quality and service.

The role emphasizes strong communication, problem-solving, and attention to detail in a fast-paced environment. A post-secondary education or equivalent experience is preferred.

Qualifications

• Post-secondary education or Associate's degree preferred.
• 3+ years of customer service experience.
• Ability to use CRM systems and customer support technologies.
• Strong communication and problem-solving skills.

Responsibilities

• Answer customer and dealer inquiries via phone, email, and other channels.
• Process transactions including orders, returns, credits, and service requests.
• Document interactions accurately and maintain records across systems.
• Resolve customer concerns using knowledge and resources.
• Navigate multiple platforms for product and parts lookups.
• Handle returns authorizations and program-related requests.

Skills

Customer service

Communication

Problem solving

Data entry

Typing

Education

Associate's degree

Tools

CRM systems

Job description

AriensCo is seeking a Customer Service Representative for its Brillion, WI location to serve customers and dealers with accuracy and responsiveness. You will process orders, returns, and service requests, and use multiple systems to resolve inquiries while upholding our reputation for quality and service.

The role emphasizes strong communication, problem-solving, and attention to detail in a fast-paced environment. A post-secondary education or equivalent experience is preferred.