Customer Service Representative-Parts

Ariens Company; Northern (KY); Hybrid; USD 21,000 - 30,000; Full time

Job summary

AriensCo is seeking a Customer Service Representative for its Brillion, WI location to serve customers and dealers with accuracy and responsiveness. You will process orders, returns, and service requests, and use multiple systems to resolve inquiries while upholding our reputation for quality and service.

The role emphasizes strong communication, problem-solving, and attention to detail in a fast-paced environment. A post-secondary education or equivalent experience is preferred.

Qualifications

• Post-secondary education or Associate's degree preferred.
• 3+ years of customer service experience.
• Ability to use CRM systems and customer support technologies.
• Strong communication and problem-solving skills.

Responsibilities

• Answer customer and dealer inquiries via phone, email, and other channels.
• Process transactions including orders, returns, credits, and service requests.
• Document interactions accurately and maintain records across systems.
• Resolve customer concerns using knowledge and resources.
• Navigate multiple platforms for product and parts lookups.
• Handle returns authorizations and program-related requests.

Skills

Customer service

Communication

Problem solving

Data entry

Typing

Education

Associate's degree

Tools

CRM systems

Job description

## Customer Service Representative-PartsApply: WI - Brillion: Full time: Posted Today: R-04188At AriensCo, we build more than exceptional products – we create opportunities that impact careers. Our culture values innovative thinking, hard work and determination. We interact in teams, collaborate together and make decisions quickly.We see growth potential in every team member, and are committed to supporting our employees with continuous training and advancement opportunities. Our environment? We’re corporate, without being “corporate.” Whether you work at our headquarters, manufacturing facilities, or one of our global distribution businesses, you’ll always have the freedom to create and contribute. Our company vision is “Passionate People, Astounded Customers.” Quite simply: it revolves around people Speaking of people, you’re not just employee #1,762 to us. You’re family and your role is invaluable. Without exceptional people, we can’t continue to produce the amazing products we're known for around the world. Ready for the ride of your career? Then come join us. By joining our team, you'll have the opportunity to work in a rewarding workplace with a strong sense of community.# **Job Description:**Join the AriensCo customer service team in Brillion, WI, and be at the center of delivering an exceptional customer experience! In this role, you'll serve as a trusted resource for our customers and dealers, helping resolve inquiries, process orders, and provide timely support using a variety of systems and tools. Your commitment to accuracy, responsiveness, and service excellence will help build strong relationships, drive customer satisfaction, and ensure every interaction reflects the quality and reputation of the AriensCo brand.**THE DAY TO DAY...*** Respond to customer and dealer inquiries through phone, email, and other support systems* Process transactions including orders, returns, credits, and service requests.* Follow established, workflows, and standard operating procedures* Independently resolve customer concerns and inquiries by leveraging process knowledge, available resources, and sound judgment* Think creatively and proactively to identify solutions that meet customer needs while supporting business objectives* Document customer interactions accurately and completely* Work within defined processes while recognizing when escalation is appropriate* Perform product and parts lookups across multiple platforms, including Parts Smart and PDF resources* Manage Return Authorizations (RA) and related processes* Participate in program meetings and support routing instructions* Handle promotional orders and program-related requests* Process invoices for parts dealers and internal accounts* Support continuous improvement efforts by identifying process gaps and opportunities to improve the customer experience* Perform other duties as assigned**THE QUALIFICATIONS...*** Post-secondary education or Associate's degree preferred* Minimum of 3 years of customer service experience* Ability to use CRM systems and customer support technologies* Strong communication and problem-solving skills* Ability to think creatively and make sound decisions in unique or complex customer situations* Proficiency in computer usage, data entry, and typing* Ability to sit and work at a computer for extended periods* Capable of navigating multiple systems simultaneously while maintaining attention to detail* Comfortable working in a fast-paced, customer-focused environment* Ability to manage multiple priorities and adapt to changing business needsApplicants must be authorized to work in the U.S. without requiring sponsorship now or in the future.