Customer Service Representative-Parts

AriensCo; Town of Brillion (WI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) match and profit-sharing

Job summary

AriensCo in Brillion, Wisconsin, is seeking a customer service professional to serve as a trusted resource for customers and dealers. You will resolve inquiries, process orders, and provide timely support across multiple systems, contributing to accuracy, responsiveness, and service excellence.

The role emphasizes effective communication, problem-solving, and adherence to workflows in a fast-paced, customer-focused environment. Must be able to work at a computer and manage multiple priorities.

Qualifications

• Post-secondary education or Associate's degree preferred.
• Minimum of 3 years of customer service experience.
• Ability to use CRM systems and customer support technologies.
• Strong communication and problem-solving skills.

Responsibilities

• Respond to customer and dealer inquiries through phone, email, and other support systems.
• Process transactions including orders, returns, credits, and service requests.
• Follow established workflows and standard operating procedures.
• Independently resolve customer concerns and inquiries using process knowledge and judgment.
• Document customer interactions accurately and completely.
• Handle product and parts lookups across multiple platforms.

Skills

CRM systems

Communication

Problem solving

Typing

Multi-system navigation

Education

Associate degree preferred

Tools

CRM software

Job description

At AriensCo, we build more than exceptional products – we create opportunities that impact careers. Our culture values innovative thinking, hard work and determination. We interact in teams, collaborate together and make decisions quickly.

We see growth potential in every team member, and are committed to supporting our employees with continuous training and advancement opportunities.

Our environment? We’re corporate, without being “corporate.” Whether you work at our headquarters, manufacturing facilities, or one of our global distribution businesses, you’ll always have the freedom to create and contribute. Our company vision is “Passionate People, Astounded Customers.” Quite simply: it revolves around people

Speaking of people, you’re not just employee #1,762 to us. You’re family and your role is invaluable. Without exceptional people, we can’t continue to produce the amazing products we’re known for around the world.

Ready for the ride of your career? Then come join us. By joining our team, you'll have the opportunity to work in a rewarding workplace with a strong sense of community.

Job Description

Join the AriensCo customer service team in Brillion, WI, and be at the center of delivering an exceptional customer experience! In this role, you'll serve as a trusted resource for our customers and dealers, helping resolve inquiries, process orders, and provide timely support using a variety of systems and tools. Your commitment to accuracy, responsiveness, and service excellence will help build strong relationships, drive customer satisfaction, and ensure every interaction reflects the quality and reputation of the AriensCo brand.

THE DAY TO DAY...

• Respond to customer and dealer inquiries through phone, email, and other support systems
• Process transactions including orders, returns, credits, and service requests.
• Follow established, workflows, and standard operating procedures
• Independently resolve customer concerns and inquiries by leveraging process knowledge, available resources, and sound judgment
• Think creatively and proactively to identify solutions that meet customer needs while supporting business objectives
• Document customer interactions accurately and completely
• Work within defined processes while recognizing when escalation is appropriate
• Perform product and parts lookups across multiple platforms, including Parts Smart and PDF resources
• Manage Return Authorizations (RA) and related processes
• Participate in program meetings and support routing instructions
• Handle promotional orders and program-related requests
• Process invoices for parts dealers and internal accounts
• Support continuous improvement efforts by identifying process gaps and opportunities to improve the customer experience
• Perform other duties as assigned

The Qualifications...

• Post-secondary education or Associate's degree preferred
• Minimum of 3 years of customer service experience
• Ability to use CRM systems and customer support technologies
• Strong communication and problem-solving skills
• Ability to think creatively and make sound decisions in unique or complex customer situations
• Proficiency in computer usage, data entry, and typing
• Ability to sit and work at a computer for extended periods
• Capable of navigating multiple systems simultaneously while maintaining attention to detail
• Comfortable working in a fast-paced, customer-focused environment
• Ability to manage multiple priorities and adapt to changing business needs

Applicants must be authorized to work in the U.S. without requiring sponsorship now or in the future.

About AriensCo

Since 1933, the AriensCo name has been associated with reliable, durably crafted, high-performance outdoor power equipment. Our core values – Be Honest, Be Fair, Respect the Individual, Keep our Commitments, and Encourage Intellectual Curiosity define our culture and inspire our team. We believe passionate people and astounded customers lead to unstoppable success.

Our Employees’ Quality Of Life Is Important To Us. When People Feel Appreciated, Respected And Supported, Careers Thrive And Ideas Come To Fruition. AriensCo Employees Are Provided Various Great Benefit Opportunities Which May Include

• Medical, Dental, Vision Insurance effective first day of employment
• Dependent Care Flexible Spending Account (FSA) plan
• 401(k) match and profit-sharing plans
• Life Insurance
• Health Savings Accounts (HSA)
• Short Term Disability
• Parental Leave
• Onsite Marketplace Care Partners at all locations
• Paid holidays
• Employee Assistance Program
• Tuition Reimbursement and Apprenticeship Programs
• Safety shoes and safety prescription glasses reimbursement
• Employee Product Purchase Program
• 50% Daycare discount **Brillion Early Learning Center
• 10% tuition discount at KinderCare Learning Centers nationwide **Excludes Brillion Early Learning Center
• Onsite health clinic with Bellin Health **Brillion Campus Only
• Nearsite & Urgent Care Clinic Options **Brillion Campus Only

EEO Statement

The concept of diversity is important to us at AriensCo. That’s why we’ve created a culture that is inclusive, accepting and understanding. We embrace diversity among our partners, suppliers and employees. We also strive for diversity in the quality of our ideas. Inclusion and acceptance means that, regardless of who you are, you will always be standing on our welcome mat.

AriensCo is an Equal Employment Opportunity (EEO) employer and steadfastly committed to hiring and selecting the most qualified candidate for any open position. It is the policy of AriensCo to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Providing our employees with an environment free of discrimination and harassment is something we take very seriously. Embracing diversity enables us to attract the best qualified talent, foster productive teamwork, and expand our business opportunities.