Parts Operations Manager

Bergstrom Appleton Acura

Appleton (WI)

On-site

USD 51,000 - 69,000

Full time

14 days+

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Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

Paid time off (PTO)

Two weeks PTO starting day one

Employee discounts

Wellness program

Life Insurance

Performance bonus

Job summary

Bergstrom Appleton Acura is seeking a Parts Manager in Appleton, WI. Lead the parts department, oversee inventory, and drive profitability while ensuring top-notch guest service. This full-time role requires strong leadership and knowledge of dealership operations.

Base salary reflects market norms, with a monthly performance bonus, and a comprehensive benefits package is provided. Join Wisconsin’s largest automotive group known for growth opportunities and employee support.

Qualifications

High school diploma or equivalent required; Bachelor’s degree in business or related field preferred.
3+ years of experience in automotive parts operations, with at least 1 year in a leadership role.
Strong knowledge of automotive parts and dealership operations, especially parts department financials.
Excellent leadership, communication, and organizational skills.
Proficiency with dealership management software and inventory systems.
Ability to analyze data, identify trends, and implement effective strategies.
Commitment to delivering exceptional guest service.
Valid driver’s license.

Responsibilities

Recruit, train, and manage parts department staff, fostering a collaborative and high-performing team.
Set performance goals and provide regular coaching and feedback to support team member growth.
Ensure team members deliver exceptional service to guests and internal departments.
Maintain accurate inventory levels, minimizing overstock or shortages.
Manage ordering, receiving, and stocking of parts to meet the needs of service and wholesale operations.
Implement and oversee efficient workflows to ensure timely delivery of parts.
Conduct regular inventory audits to ensure accuracy and compliance.
Build strong relationships with guests, wholesale customers, and internal service teams.
Address guest inquiries and resolve issues promptly and professionally.
Ensure the parts department meets or exceeds guest satisfaction goals.
Monitor department performance, including sales, gross profit, and expenses, to achieve profitability targets.
Develop and manage the parts department budget.
Analyze sales data to identify trends and opportunities for growth.
Ensure compliance with all company policies and regulatory requirements.
Maintain a safe and organized workspace for team members and guests.