Parts Manager — Customer-Focused, Growth-Driven Lead

Champlain Valley Equipment, Inc.; Waterloo (IA); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Competitive pay

Bonuses

401(k)

Clothing allowance

Employee discounts

Life insurance

Health insurance

Other benefits

Job summary

Champlain Valley Equipment, Inc. in Waterloo, NY, is seeking a Parts Manager to oversee all aspects of the Parts department, ensuring efficient operations, excellent customer experiences, and profitable results.

You will manage parts sales, inventory, merchandising, cycle counts, and coordination with the service department, while leading a team in a collaborative environment. This full-time, on-site role offers growth opportunities and a comprehensive benefits package.

Qualifications

• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Fundamental computer skills.
• Strong organizational skills and attention to detail.
• Reliable and highly motivated.
• Previous experience in a parts or retail environment is a plus, but not required—training provided.

Responsibilities

• Oversee daily operations of the Parts department to ensure smooth and profitable performance.
• Assist customers with parts sales both in person and over the phone, providing knowledgeable and friendly service.
• Process parts orders accurately and efficiently.
• Maintain organized and attractive in-store merchandising of parts inventory.
• Conduct regular cycle counts and manage inventory levels.
• Read catalogs, microfiche viewers, or computer displays to determine replacement part stock numbers and prices.
• Identify required replacement parts based on inspections, customer requests, or descriptions of equipment malfunctions.
• Advise customers on alternative or modified parts when identical replacements are unavailable.
• Prepare sales slips or contracts and handle payment processing.
• Store and organize parts in stockrooms according to established systems.
• Facilitate and coordinate the timely delivery of parts to the service department, reducing repair turnaround times and expediting the return of equipment to the field.
• Coach, train, and formally evaluate department employees to support their growth and performance.
• Develop, implement, and monitor operating plans for the department.

Skills

Communication

Customer service

Independence

Computer skills

Organization

Motivation

Teamwork

Training ability

Job description

Champlain Valley Equipment, Inc. in Waterloo, NY, is seeking a Parts Manager to oversee all aspects of the Parts department, ensuring efficient operations, excellent customer experiences, and profitable results.

You will manage parts sales, inventory, merchandising, cycle counts, and coordination with the service department, while leading a team in a collaborative environment. This full-time, on-site role offers growth opportunities and a comprehensive benefits package.