Parts Manager — Growth, Training & Benefits

Quality Equipment, LLC; Fuquay-Varina (NC); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Flexible Spending Account

Life Insurance

Paid Time Off

Paid Holidays

401(k) with company match

Company Discount

Training & Development

Job summary

Quality Equipment, LLC is seeking a qualified Parts Manager for our Fuquay-Varina store. You will lead the Parts Department, develop processes, manage inventory, and ensure customer satisfaction across our agricultural, commercial, and residential customers.

This role requires strong leadership and a focus on accuracy and efficiency. You will oversee reporting, training, and vendor relations while driving department goals and budgets.

Qualifications

• High School Diploma or equivalent required.
• 2+ years in Parts Department operations.
• Experience leading others.
• Proficient with Microsoft Office and internet.
• Strong written and verbal communication.
• Understanding of financial principles for parts operations.
• Ability to analyze internal reports.
• Ability to work extended hours and weekends.
• Excellent customer service.

Responsibilities

• Develops, communicates, enforces and monitors effective Parts Department processes to ensure internal and external customer satisfaction.
• Executes Parts Department marketing plan and monitors monthly to ensure achievement of departmental goals.
• Maintains an accurate and effective parts inventory control system that includes a perpetual and/or annual physical inventory and proper counter procedures.
• Maintains and reviews monthly parts reports.
• Assists with the development and training of Parts Department personnel and completes performance reviews for Parts Department counter salespeople and other Parts staff (including Outside Parts Service & Sales, if applicable).
• Assists with counter sales to support customer needs.
• Maintains all departmental tools, equipment, and vehicles in good working order.
• Submits parts warranty claims and parts return claims to the Central Warranty Administrator within the required time frame to receive maximum credits allowed.
• Promotes and merchandises parts and accessories, as required for part marketing plan.
• Executes annual Parts Department goals and budget, in alignment with the organization’s financial and operational objectives.
• Performs other managerial duties, as required, and location functionality duties, as needed.
• Always conducts self so as to be an ambassador of the dealership.

Skills

Leadership

Customer service

MS Office

Communication

Inventory control

Reporting

Forklift

Time management

Education

High School Diploma

Tools

Microsoft Office

Internet

Job description

Quality Equipment, LLC is seeking a qualified Parts Manager for our Fuquay-Varina store. You will lead the Parts Department, develop processes, manage inventory, and ensure customer satisfaction across our agricultural, commercial, and residential customers.

This role requires strong leadership and a focus on accuracy and efficiency. You will oversee reporting, training, and vendor relations while driving department goals and budgets.