Parts Manager: Lead Inventory & Customer Service Excellence

Air Comfort, Inc; Town of Waterloo (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Bonuses

401(k)

Clothing allowance

Employee discounts

Life insurance

Health insurance

Other benefits

Job summary

Air Comfort, Inc in Waterloo, NY is seeking a Parts Manager to oversee the Parts department, ensuring efficient operations and excellent customer experiences in a busy agricultural and light industrial equipment dealership. This full-time, on-site role offers opportunities for professional growth in a collaborative team and a comprehensive benefits package.

Responsibilities include overseeing daily operations, processing orders, managing inventory, coaching staff, and coordinating parts

Qualifications

• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Fundamental computer skills.
• Strong organizational skills and attention to detail.
• Reliable and highly motivated.

Responsibilities

• Oversee daily operations of the Parts department to ensure smooth and profitable performance.
• Assist customers with parts sales both in person and over the phone, providing knowledgeable and friendly service.
• Process parts orders accurately and efficiently.
• Maintain organized and attractive in-store merchandising of parts inventory.
• Conduct regular cycle counts and manage inventory levels.
• Read catalogs, microfiche viewers, or computer displays to determine replacement part stock numbers and prices.
• Identify required replacement parts based on inspections, customer requests, or descriptions of equipment malfunctions.
• Advise customers on alternative or modified parts when identical replacements are unavailable.
• Prepare sales slips or contracts and handle payment processing.
• Store and organize parts in stockrooms according to established systems.
• Facilitate and coordinatethe timely delivery of parts to the service department, reducing repair turnaround times and expediting the return of equipment to the field
• Coach, train, and formally evaluate department employees to support their growth and performance.
• Develop, implement, and monitor operating plans for the department

Skills

Communication

Customer Service

Teamwork

Organization

Inventory Management

Job description

Air Comfort, Inc in Waterloo, NY is seeking a Parts Manager to oversee the Parts department, ensuring efficient operations and excellent customer experiences in a busy agricultural and light industrial equipment dealership. This full-time, on-site role offers opportunities for professional growth in a collaborative team and a comprehensive benefits package.

Responsibilities include overseeing daily operations, processing orders, managing inventory, coaching staff, and coordinating parts