Parts Manager — Lead Inventory & Customer Experience

Champlain Valley Equipment, Inc.; New York (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) retirement plan

Clothing allowance

Employee discounts

Life insurance

Health insurance

Performance-based bonuses

Other comprehensive benefits

Job summary

Champlain Valley Equipment, Inc. in Waterloo, NY, is seeking a Parts Manager to oversee all aspects of the Parts department. You will drive efficient operations, deliver excellent customer experiences, and contribute to profitable results in a collaborative, onsite team environment.

This full-time role offers a supportive culture, opportunities for growth, and a comprehensive benefits package. You will manage inventory, assist customers, train staff, and coordinate parts delivery to service

Qualifications

• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Fundamental computer skills.
• Strong organizational skills and attention to detail.
• Reliable and highly motivated.
• Previous experience in a parts or retail environment is a plus, but not required—willing to train the right candidate.

Responsibilities

• Oversee daily operations of the Parts department to ensure smooth and profitable performance.
• Assist customers with parts sales both in person and over the phone, providing knowledgeable and friendly service.
• Process parts orders accurately and efficiently.
• Maintain organized and attractive in-store merchandising of parts inventory.
• Conduct regular cycle counts and manage inventory levels.
• Read catalogs, microfiche viewers, or computer displays to determine replacement part stock numbers and prices.
• Identify required replacement parts based on inspections, customer requests, or descriptions of equipment malfunctions.
• Advise customers on alternative or modified parts when identical replacements are unavailable.
• Prepare sales slips or contracts and handle payment processing.
• Store and organize parts in stockrooms according to established systems.
• Facilitate and coordinate the timely delivery of parts to the service department, reducing repair turnaround times and expediting the return of equipment to the field.
• Coach, train, and formally evaluate department employees to support their growth and performance.
• Develop, implement, and monitor operating plans for the department.

Skills

Communication

Customer Service

Teamwork

Computer Skills

Organization

Detail-oriented

Reliability

Tools

Inventory software

POS system

ERP basics

Job description

Champlain Valley Equipment, Inc. in Waterloo, NY, is seeking a Parts Manager to oversee all aspects of the Parts department. You will drive efficient operations, deliver excellent customer experiences, and contribute to profitable results in a collaborative, onsite team environment.

This full-time role offers a supportive culture, opportunities for growth, and a comprehensive benefits package. You will manage inventory, assist customers, train staff, and coordinate parts delivery to service