Parts & Labor Specialist | Customer-Focused Service Lead

CYCLEMAX INC; Wilson (NC); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Bonus based on performance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

CYCLEMAX INC is seeking a parts and labor specialist to join our team. This role combines service-advisor and parts counter duties, acting as the frontline between customers and our service and parts departments, from intake to job completion.

Responsibilities include writing repair orders, quoting and selling parts and labor, coordinating with technicians, and maintaining high customer satisfaction and department profitability.

Qualifications

• 1+ years experience in a powersports, marine, or automotive dealership (preferred).
• Excellent communication and customer service skills.
• Ability to multitask and thrive in a fast-paced, team-oriented environment.
• Professional appearance and positive attitude.

Responsibilities

• Greet customers promptly and professionally, in person and over the phone.
• Listen to customer concerns, accurately document repair needs, and open repair orders.
• Provide clear, detailed estimates including both parts and labor.
• Communicate job status updates, approvals, and completion times throughout the repair process.
• Look up, quote, and sell parts and accessories to both service and walk-in customers.
• Order and receive parts for service jobs, ensuring timely delivery and correct fitment.
• Maintain inventory accuracy

Skills

Customer service

Communication

Multitasking

Teamwork

Professionalism

Job description

CYCLEMAX INC is seeking a parts and labor specialist to join our team. This role combines service-advisor and parts counter duties, acting as the frontline between customers and our service and parts departments, from intake to job completion.

Responsibilities include writing repair orders, quoting and selling parts and labor, coordinating with technicians, and maintaining high customer satisfaction and department profitability.