Parts Department Leader – Quoting & Operations

Hapman; Kalamazoo (MI); On-site; USD 60,000 - 90,000; Full time

Job summary

Hapman in Kalamazoo, MI seeks a Parts Department Manager to lead quoting, utility and order-entry specialists. You will coordinate customer communications, supervise the parts process and report to the Director of Sales. The role emphasizes accuracy, timeliness and cross-functional collaboration.

A technical background is preferred. Candidates should read engineering drawings, reference BOMs, and use ERP/CRM tools to manage quotes and orders.

Qualifications

• Associate degree or applicable experience required.
• Strong communication and integrity in customer interactions.
• Experience with Microsoft Office.
• Ability to read engineering drawings and BOMs.

Responsibilities

• Promoting excellence throughout the department
• Locate drawings and reference information using computer and paper files
• Use CRM & ERP estimating tools
• Accurately enter parts/service to be quoted
• Ability to qualify the customer’s request and determine the proper part needed to fix issue, consulting with technical support and engineering when necessary
• Maintain a positive attitude when dealing with difficult customers
• Mange/update Parts Order Entry SOP as changes happen and document accordingly
• Manage/update Quoting SOP as changes happen and document accordingly
• Manage/update current Price List for all KMC Global Product Lines
• Simple releasable part quotes need to be completed within 24 hours of receipt
• Emergency quotes need to be completed before EOB the day received
• Work with team members to ensure communication with customer is current, to provide steady updates pertaining to quotes and orders
• Proper disposal and handling of proprietary documents
• Travel at times in an effort to build product knowledge as necessary
• Answer phone calls immediately – Assist with phone support for service representatives that are absent, or pre-disposed
• Qualify quote requests for accurate descriptions and customer information – to include bill to ship to and job number
• Perform annual reviews for quoting, order entry and utility personnel
• Development and management of metrics to measure department efficiency & performance

Skills

Team leadership

Multi-tasking

Highly organized

Verbal communication

Written communication

Blueprint reading

Education

Associate’s Degree or applicable experience

Tools

CRM/ERP tools

Microsoft Word

Outlook

Excel

AutoCAD

Job description

Hapman in Kalamazoo, MI seeks a Parts Department Manager to lead quoting, utility and order-entry specialists. You will coordinate customer communications, supervise the parts process and report to the Director of Sales. The role emphasizes accuracy, timeliness and cross-functional collaboration.

A technical background is preferred. Candidates should read engineering drawings, reference BOMs, and use ERP/CRM tools to manage quotes and orders.