PARTS DEPARTMENT MANAGER - PRAB

Hapman; Kalamazoo (MI); On-site; USD 60,000 - 90,000; Full time

Job summary

Hapman in Kalamazoo, MI seeks a Parts Department Manager to lead quoting, utility and order-entry specialists. You will coordinate customer communications, supervise the parts process and report to the Director of Sales. The role emphasizes accuracy, timeliness and cross-functional collaboration.

A technical background is preferred. Candidates should read engineering drawings, reference BOMs, and use ERP/CRM tools to manage quotes and orders.

Qualifications

• Associate degree or applicable experience required.
• Strong communication and integrity in customer interactions.
• Experience with Microsoft Office.
• Ability to read engineering drawings and BOMs.

Responsibilities

• Promoting excellence throughout the department
• Locate drawings and reference information using computer and paper files
• Use CRM & ERP estimating tools
• Accurately enter parts/service to be quoted
• Ability to qualify the customer’s request and determine the proper part needed to fix issue, consulting with technical support and engineering when necessary
• Maintain a positive attitude when dealing with difficult customers
• Mange/update Parts Order Entry SOP as changes happen and document accordingly
• Manage/update Quoting SOP as changes happen and document accordingly
• Manage/update current Price List for all KMC Global Product Lines
• Simple releasable part quotes need to be completed within 24 hours of receipt
• Emergency quotes need to be completed before EOB the day received
• Work with team members to ensure communication with customer is current, to provide steady updates pertaining to quotes and orders
• Proper disposal and handling of proprietary documents
• Travel at times in an effort to build product knowledge as necessary
• Answer phone calls immediately – Assist with phone support for service representatives that are absent, or pre-disposed
• Qualify quote requests for accurate descriptions and customer information – to include bill to ship to and job number
• Perform annual reviews for quoting, order entry and utility personnel
• Development and management of metrics to measure department efficiency & performance

Skills

Team leadership

Multi-tasking

Highly organized

Verbal communication

Written communication

Blueprint reading

Education

Associate’s Degree or applicable experience

Tools

CRM/ERP tools

Microsoft Word

Outlook

Excel

AutoCAD

Job description

Position:PARTS DEPARTMENT MANAGER - PRAB

Location: Kalamazoo, MI

Job Id:419

# of Openings:1

The Parts Department Manager’s responsibilities include effectively communicating with customers, both internal and external. Leading the Quoting, Utility and Order Entry Specialist’s. This position reports to the Director of Sales.

Qualifications

• Dedication to excellence and a quality output
• Honest, Reliable, with Irreversible Integrity
• Professional appearance. Ethical Business conduct, never lie.
• Participate as an influential Team Builder
• Positive attitude with a bias for action
• Experience with Microsoft Office Software
• Microsoft Word (Intermediate)
• Outlook (Advanced – able to set meetings, organize emails, set alerts)
• Excel (Intermediate – able to build and maintain spreadsheets)
• Blue Print Reading
• Able to read and comprehend Engineering Drawings, Prints, Electrical Schematics
• AutoCAD (Intermediate – able to locate and comprehend BOM, Author, Scale)
• A technical background is preferred
• Ability to identify discrepancies, and report effectively – through completion
• An Associate’s Degree or Applicable Experience is Required
• Verbal and written. Able to effectively communicate with Customers – both internal and external – in a professional and concise manner
• Ability to Multi-Task
• Highly Organized – able to handle multiple situations simultaneously

Responsibilities

The following activities are required in this position:

• Promoting excellence throughout the department
• Locate drawings and reference information using computer and paper files
• Use CRM & ERP estimating tools
• Accurately enter parts/service to be quoted
• Ability to qualify the customer’s request and determine the proper part needed to fix issue, consulting with technical support and engineering when necessary
• Maintain a positive attitude when dealing with difficult customers
• Mange/update Parts Order Entry SOP as changes happen and document accordingly
• Manage/update Quoting SOP as changes happen and document accordingly
• Manage/update current Price List for all KMC Global Product Lines
• Simple releasable part quotes need to be completed within 24 hours of receipt
• Emergency quotes need to be completed before EOB the day received
• Work with team members to ensure communication with customer is current, to provide steady updates pertaining to quotes and orders
• Proper disposal and handling of proprietary documents
• Travel at times in an effort to build product knowledge as necessary
• Answer phone calls immediately – Assist with phone support for service representatives that are absent, or pre-disposed
• Qualify quote requests for accurate descriptions and customer information – to include bill to ship to and job number
• Perform annual reviews for quoting, order entry and utility personnel
• Development and management of metrics to measure department efficiency & performance