Parts Department Lead: Inventory & Service Excellence

Heritage Tractor; California; Hybrid; USD 65,000 - 85,000; Full time

Job summary

Paycom - ATS seeks a Parts Manager to oversee the dealership Parts Department, driving inventory accuracy, customer satisfaction, and profitability. You will lead daily operations, manage inventories, and collaborate with other departments to meet financial goals.

The role requires 3+ years in dealership parts operations, strong organization and leadership skills, and proficiency with MS Office and inventory systems.

Qualifications

• Minimum of three (3) years of experience in dealership Parts Department operations.
• Experience leading or coordinating the work of a parts team is preferred.
• Knowledge of dealership parts operations, inventory control, warranty processing, and purchasing practices.
• Basic understanding of financial concepts related to inventory, sales, expenses, budgeting, and departmental performance.

Responsibilities

• Lead the day-to-day operations of the Parts Department to provide excellent service to internal and external customers.
• Maintain efficient department processes that support inventory accuracy, timely parts availability, and overall customer satisfaction.
• Work toward achieving monthly and annual department goals while operating within established budgets and organizational objectives.
• Develop and implement department marketing initiatives and monitor results to support sales objectives.
• Manage perpetual and annual physical inventory counts and maintain accurate inventory records.
• Process and monitor parts warranty claims, returns, and credits within required timelines.
• Maximize participation in available vendor purchasing and discount programs.
• Recruit, onboard, develop, and retain qualified team members in partnership with dealership leadership.
• Maintain staffing plans, employee development plans, and succession planning tools, including the department depth chart.
• Ensure department tools, equipment, and vehicles are maintained in safe and working condition.
• Support dealership operations by assisting with incoming phone calls and customer inquiries as needed.
• Promote a collaborative, customer-focused, and accountable work environment.
• Perform other duties as assigned to support business operations.

Skills

Inventory control

Team leadership

Customer service

Communication

Organizational skills

Data analysis

Computer literacy

Purchasing practices

Education

High school diploma or equivalent

Tools

MS Office

Parts inventory systems

Job description

Paycom - ATS seeks a Parts Manager to oversee the dealership Parts Department, driving inventory accuracy, customer satisfaction, and profitability. You will lead daily operations, manage inventories, and collaborate with other departments to meet financial goals.

The role requires 3+ years in dealership parts operations, strong organization and leadership skills, and proficiency with MS Office and inventory systems.