Parts Delivery Specialist: COD & Customer Care

O'Reilly Auto Parts; Worcester (MA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k with Emp. 1

Medical, Dental, & Vision Insurance +

Team Member Health/Wellbeing Programs

Tuition Educational Assistance

Career Growth Opportunities

Job summary

O'Reilly Auto Parts is seeking a Delivery Specialist to operate store vehicles and deliver parts to professional customers, while collecting COD payments and processing returns. You will use fleet devices to track deliveries, capture signatures, and perform daily vehicle inspections.

The role involves keeping vehicles secure, assisting in merchandising, and providing excellent customer service in a fast-paced retail environment.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Strong interpersonal communication skills.
• Ability to adapt quickly and effectively to changing delivery situations.
• Driving record must meet the standard set in the company's 14/18-point record system.
• Must possess a legally required state driver's license and meet company mandated driving eligibility requirements.

Responsibilities

• Operate company vehicles to deliver parts and products to customers in a safe and efficient manner.
• Ability to use delivery fleet management hand-held devices to process deliveries, capture customer signatures, update vehicle mileage, complete daily vehicle inspections, etc.
• Responsible for keeping vehicles clean, maintained, and completing daily vehicle inspections prior to operating.
• Responsible for keeping delivery vehicles, keys, fuel/fleet credit cards, hand-held devices, and monies collected secure at all times.
• Pick up customer returns, i.e., new, warranty, cores, etc. and fill out driver return slip.
• Communicate any problems or special needs from customers to store management.
• Report vehicle maintenance needs, accidents, or vehicle damage to store manager immediately.
• Ensure fuel tank is filled and lock and secure vehicle at end of day's business.
• Clock in/out according to company policy.
• Other additional duties as assigned, including customer service, merchandising, and related tasks.
• May occasionally assist customers, serve as a cashier, and/or help with merchandising tasks.

Skills

Alphanumeric sequence matching

Interpersonal communication

Adaptability to delivery situations

Driving record compliance

Driver's license

Job description

O'Reilly Auto Parts is seeking a Delivery Specialist to operate store vehicles and deliver parts to professional customers, while collecting COD payments and processing returns. You will use fleet devices to track deliveries, capture signatures, and perform daily vehicle inspections.

The role involves keeping vehicles secure, assisting in merchandising, and providing excellent customer service in a fast-paced retail environment.