Home Décor Customer Experience Specialist

Napa Home & Garden; Norcross (GA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Employee assistance program

Flexible Spending Account

Health savings account

401(k) and 401(k) matching

Company paid life insurance and long‑​

Voluntary Life Insurance

Voluntary Short‑Term Disability

Paid time off

Job summary

Napa Home & Garden, headquartered in Norcross, GA, seeks a Customer Service Representative to serve as the primary contact with customers, manage inquiries, process orders, and maintain strong relationships. The role emphasizes accuracy, product knowledge, and responsive service in a fast-paced retail environment.

Responsibilities include troubleshooting issues, promoting products, and coordinating with warehouse and sales teams.

Qualifications

• Minimum 1–2 years in Administrative or Customer Service field.
• Familiar with customer resolution techniques.
• Strong data entry and detail orientation.

Responsibilities

• Provide solution-oriented support addressing inquiries, processing orders, and communicating product information.
• Troubleshoot product/service issues and escalate complex cases.
• Act as brand ambassador to promote Napa products/services.
• Review and verify orders to ensure proper processing and timely delivery.
• Maintain knowledge of Napa products to resolve out-of-stocks or discontinued items.
• Collect feedback and relay insights for process improvement.
• Update customer profiles and ensure data integrity.
• Monitor issues to identify trends and opportunities for improvement.
• Collaborate with warehouse, accounting, and sales to address needs.

Skills

Customer service

Communication

Data entry

Time management

Teamwork

Problem solving

Adaptability

Learning mindset

Attention to detail

Retail knowledge

Education

High school diploma or equivalent

Tools

MS Office Suite

Outlook

Job description

Napa Home & Garden, headquartered in Norcross, GA, seeks a Customer Service Representative to serve as the primary contact with customers, manage inquiries, process orders, and maintain strong relationships. The role emphasizes accuracy, product knowledge, and responsive service in a fast-paced retail environment.

Responsibilities include troubleshooting issues, promoting products, and coordinating with warehouse and sales teams.