Parts Customer Service Representative

PALFINGER; Trenton (NJ); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

Career growth opportunities

Inclusive culture

Job summary

PALFINGER is seeking a Parts Customer Service Representative to be a key point of contact for customers and dealers, providing timely support regarding parts availability, pricing, ordering, and delivery. You will coordinate closely with internal teams and vendors to ensure accurate order processing and exceptional customer service.

The ideal candidate has five years of experience in an industrial spare parts sales or customer service environment, a High School Diploma or equivalent, and

Qualifications

• 5 years of experience in industrial spare parts sales or customer service.
• Familiarity with spare parts operations within dealer parts and service departments.
• Strong customer service and communication skills with the ability to provide effective solutions.
• Proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook); mechanical knowledge preferred.

Responsibilities

• Respond to customer inquiries regarding parts pricing, availability, and replacement options.
• Process customer orders accurately and obtain all required information at order acceptance.
• Provide dealers with order status updates, shipping information, and support for expediting backordered parts.
• Educate customers on spare parts procedures, sales orders, return policies, and warranty guidelines.
• Partner with service teams, shop personnel, and vendors to support production needs and provide parts application information.

Skills

Customer service

Communication

Mechanical knowledge

Problem-solving

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

For more than 90 years, PALFINGER has set benchmarks with innovative crane and lifting solutions worldwide. As a leading technology and mechanical engineering company, we transform customer needs into seamlessly integrated solutions while providing opportunities for our people to grow, collaborate, and push beyond limits. We foster an environment where we reach up, reach out, and reach beyond. Become part of our team and let’s lift each other to create what’s next.

PALFINGER is seeking a Parts Customer Service Representative to be a key point of contact for customers and dealers, providing timely support regarding parts availability, pricing, ordering, and delivery. You will coordinate closely with internal teams and vendors to ensure accurate order processing and exceptional customer service. This role requires a strong understanding of spare parts operations and a proactive approach to resolving customer inquiries. The ideal candidate thrives in a fast‑paced environment and is committed to delivering effective solutions that support customer success.

Your Responsibilities

• Respond to customer inquiries via phone, email, and in person regarding parts pricing, availability, and replacement options.
• Process customer orders accurately and ensure all required information is obtained at the time of order acceptance.
• Provide dealers with order status updates, shipping information, and support for expediting backordered parts.
• Educate customers on spare parts procedures, sales orders, return policies, and warranty guidelines.
• Partner with service teams, shop personnel, and vendors to support production needs and provide parts application information as required.

Your Qualifications

• Five (5) years of experience in an industrial products spare parts sales or customer service environment.
• High School Diploma or equivalent required; technical or customer service certification preferred.
• Knowledge of spare parts operations within dealer parts and service departments.
• Strong customer service and communication skills with the ability to provide effective solutions and support.
• Proficiency with Microsoft Office applications including Excel, Word, PowerPoint, and Outlook; mechanical knowledge is preferred.

What We Offer

• Competitive compensation: $28.00-32.00 hourly
• Comprehensive benefits package with flexible options
• Opportunities for continuous learning and career growth
• A culture built on Respect, Integrity, Openness, Inclusion, and Support
• The opportunity to join a global leader in innovative lifting solutions serving customers across North America and beyond

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

Equal Opportunity Employer/Vet/Disabled