Product Support Technician

PALFINGER; Council Bluffs (IA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental, and vision insurance

Paid holidays and PTO

Continuous learning and career growth

Job summary

PALFINGER is seeking a Product Support Technician in Council Bluffs, IA to support technical service, installation, and documentation across North America. You will troubleshoot issues, guide dealers and service centers, and help drive product performance.

The role requires a high school diploma, 3–5 years in customer service in manufacturing or technical settings, and fluency with technical manuals. Travel within North America is expected, with additional language skills viewed favorably.

Qualifications

• High school diploma required; Associate degree in technical or related field preferred.
• 3–5 years of customer service experience in manufacturing, industrial, or technical support.
• Demonstrated technical expertise in hydraulic, electrical, and mechanical systems.
• Ability to read and interpret technical specs, schematics, diagrams, and installation manuals.
• Experience with Microsoft Office, CRM-based support, and willingness to travel within North America; German/Spanish/French language skills are a plus.

Responsibilities

• Serve as primary contact for internal and external service inquiries via phone and email.
• Troubleshoot and diagnose technical issues, supporting dealers, service centers, and partners.
• Develop, maintain, and update service documentation, bullets, and online information.
• Collaborate with Engineering and cross-functional teams on new product development and service initiatives.
• Train distribution partners on installation, operation, maintenance, and service best practices.

Skills

Customer service

Technical support

Troubleshooting

Reading schematics

MS Office

CRM experience

Travel within NA

Multilingual (German/Spanish/French)

Education

High school diploma

Associate degree preferred

Tools

CRM systems

MS Office

Job description

For more than 90 years, PALFINGER has set benchmarks with innovative crane and lifting solutions worldwide. As a leading technology and mechanical engineering company, we transform customer needs into seamlessly integrated solutions while providing opportunities for our people to grow, collaborate, and push beyond limits. We foster an environment where we reach up, reach out, and reach beyond. Become part of our team and let’s lift each other to create what’s next.

Reach Beyond at PALFINGER as a Product Support Technician, based in Council Bluffs, IA supporting our distribution partners, customers, and internal teams with technical service and installation expertise. In this role, you will serve as a key technical resource, providing troubleshooting support, maintaining technical documentation, and delivering guidance on PALFINGER Service Cranes, Crane Bodies, Compressors, Liftgates, and related products. Working closely with Engineering, Service, Spare Parts, and distribution partners, you will help drive customer satisfaction, product performance, and operational excellence. This position reports to the Service Manager and offers the opportunity to apply your technical expertise while making a meaningful impact across the North American region.

Your Responsibilities

• Serve as the primary point of contact for internal and external service inquiries, delivering exceptional customer support by phone and email.
• Troubleshoot and diagnose technical issues while supporting dealers, service centers, and distribution partners with service and installation questions.
• Develop, maintain, and update service documentation, technical publications, service bulletins, and online service information.
• Collaborate with Engineering and cross-functional teams to support new product development, product improvements, and ongoing service initiatives.
• Train distribution partners on installation, operation, maintenance, and service best practices while supporting parts and service request management.

Your Qualifications

• High school diploma required; Associate degree in a technical or business-related field preferred.
• Minimum of 3-5 years of customer service experience in a manufacturing, industrial, or technical support environment.
• Demonstrated technical expertise in hydraulic, electrical, and mechanical systems supporting complex equipment.
• Strong ability to read and interpret technical specifications, schematics, diagrams, and installation manuals.
• Experience with Microsoft Office applications, CRM-based support environments, and the ability to travel within North America; fluency in German, Spanish, or French is a plus.

What We Offer

• Competitive compensation.
• 401(k) with Company match.
• Medical, dental, vision, life, accidental death and dismemberment insurance, and short- and long-term disability (depending upon state). Wellness program offered.
• Paid Company holidays and paid Personal Time Off (PTO).
• Opportunity for continuous learning and career growth.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

Equal Opportunity Employer/Vet/Disabled