Customer Service Representative

Lanco Group of Companies; Markham (IL); On-site; USD 55,000 - 85,000; Full time

Job summary

Lanco Group of Companies is seeking a parts procurement and procurement specialist to work with internal and external customers in sourcing replacement parts for industrial equipment, including cranes and construction gear. You will support sales, service, and procurement while maintaining strong supplier relationships and ensuring accurate data entry for billing and orders.

The role emphasizes customer service excellence, familiarity with ERP systems (Epicor E9 preferred), and the ability to

Qualifications

• 5 years of industry related work history.
• Strong working knowledge of crane and construction equipment.
• Experience in customer service and parts procurement.
• Desired: Associates or Bachelor’s degree.

Responsibilities

• Facilitate parts orders and requests for sales, service, and procurement.
• Maintain strong customer and supplier relations with order updates and estimates.
• Expedite back orders and process returns.
• Enter data for work orders and billing; resolve credits or rebills.
• Pursue new business opportunities through upselling and information sharing.

Skills

Parts procurement

Customer service

ERP systems

Microsoft Office

Scheduling knowledge

Education

High School Diploma

Associates degree

Bachelor's degree

Tools

Epicor E9

Job description

Job Purpose

Work closely with internal and external customers to identify, source, and supply replacement parts for industrial equipment including but not limited to mobile cranes and construction equipment in the most efficient and cost effective manner.

Essential Functions

• Facilitate Parts Orders and Requests, including Sales, Service, and Procurement. Source and Supply Parts for both Internal and External Customers, researching and supply quotes as needed.
• Maintain strong Customer and Supplier relations providing updates on the status of orders and estimates. Provides customers with product support as needed.
• Expedite Back Orders for Parts and Open Sales Orders. Process Return Material when parts are ordered or shipped wrong.
• Ensure that data for all work orders, PO’s etc. has been entered accurately in order to bill for services rendered. Resolve any issues regarding credits or rebills.
• Pursue new Business Opportunities through up selling. Follows up and/or provide sales team and General Manager with information that could turn into additional sales
• Ensure compliance in all safety, health, and environmental regulations, policies and procedures for a goal of zero incidents and injuries
• Ensure compliance in all safety, health, and environmental regulations, policies and procedures for a goal of zero incidents and injuries; Assist in delivering required training to ensure that all coworkers have the necessary skills to perform their jobs properly and safely.

• Communicate consistently on all activities to appropriate individuals (internal & external).
• Maintain ongoing communication and adhere to all Companywide policies to eliminate and/or reduce exposure to liability.
• Special projects or work as assigned.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Experience/Training/Education

Required: High School Diploma or equivalent required.

5 years of industry related work history.

Strong working knowledge of crane and construction equipment, customer service and parts procurement experience.

Desired: Associates or Bachelor’s degree

Knowledge/Skills/Abilities

Knowledge and understanding of field and shop service scheduling, parts procurement.

Knowledge of industrial equipment repairs.

Excellent written and verbal communication skills.

Must possess supervisory skills.

Sound knowledge of safety practices and policies including OSHA and EPA regulations.

Sense of urgency and commitment to quality.

Strong Customer Service orientation.

Must have a good understand of Microsoft Office applications experience with one or more ERP systems (ideally Epicor E9).

Physical And Environmental Elements

Employees work in office, shop and field environments with potential numerous hours sitting and working using computer and telephone. When working in field or production environment will have exposure to noise and machinery. Accurate hand/eye coordination is required. Finger dexterity is required, as well as hand strength, with the ability to grasp, lift, push and pull. Position may be required to lift up to 30 lbs.

Special Requirements/Certification

NA

Lanco is an equal opportunity employer. All employment-related decisions, including but not limited to hiring, compensation, promotion, discipline (including termination), evaluation, training and development opportunities, etc., are made without discrimination on the basis of race, color, sex, sexual orientation, gender-related identity, pregnancy, national origin, ancestry, religion, age, military status, protected disability, citizenship, genetic information or any other category protected by applicable law.