Product Support Technician

Torrey Holistics; Council Bluffs (IA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

401(k) with company match

Medical/dental/vision insurance

Paid holidays & PTO

Wellness program

Job summary

PALFINGER in Council Bluffs, IA is seeking a Product Support Technician to serve as a technical resource for service and installation of PALFINGER cranes, bodies, compressors, and related products. You will troubleshoot, document, and advise customers, dealers, and internal teams across North America, contributing to customer satisfaction and product reliability.

Reporting to the Service Manager, you will collaborate with Engineering and Spare Parts, train partners, and support ongoing service

Qualifications

• High school diploma required; associate degree preferred.
• 3–5 years of customer service in manufacturing, industrial, or technical support.
• Demonstrated technical expertise in hydraulic, electrical, and mechanical systems.
• Ability to read and interpret schematics, diagrams, and installation manuals.
• Willingness to travel within North America; multilingual skills are a plus.

Responsibilities

• Serve as the primary contact for service inquiries by phone and email.
• Troubleshoot and diagnose technical issues for dealers, service centers, and partners.
• Develop, maintain, and update service documentation, bulletins, and online information.
• Collaborate with Engineering and cross-functional teams on product improvements and service initiatives.
• Train distribution partners on installation, operation, maintenance, and service practices.

Skills

Customer service

Troubleshooting

Technical documentation

Cross-functional teamwork

Education

High school diploma

Associate degree preferred

Tools

CRM software

MS Office

ERP/MRP Systems

Job description

Reach Beyond at PALFINGER as aProduct Support Technician,*based in*Council Bluffs, IAsupporting our distribution partners, customers, and internal teams with technical service and installation expertise. In this role, you will serve as a key technical resource, providing troubleshooting support, maintaining technical documentation, and delivering guidance on PALFINGER Service Cranes, Crane Bodies, Compressors, Liftgates, and related products. Working closely with Engineering, Service, Spare Parts, and distribution partners, you will help drive customer satisfaction, product performance, and operational excellence. This position reports to the Service Manager and offers the opportunity to apply your technical expertise while making a meaningful impact across the North American region.

Your Responsibilities

• Serve as the primary point of contact for internal and external service inquiries, delivering exceptional customer support by phone and email.
• Troubleshoot and diagnose technical issues while supporting dealers, service centers, and distribution partners with service and installation questions.
• Develop, maintain, and update service documentation, technical publications, service bulletins, and online service information.
• Collaborate with Engineering and cross-functional teams to support new product development, product improvements, and ongoing service initiatives.
• Train distribution partners on installation, operation, maintenance, and service best practices while supporting parts and service request management.

Your Qualifications

• High school diploma required; Associate degree in a technical or business-related field preferred.
• Minimum of 3-5 years of customer service experience in a manufacturing, industrial, or technical support environment.
• Demonstrated technical expertise in hydraulic, electrical, and mechanical systems supporting complex equipment.
• Strong ability to read and interpret technical specifications, schematics, diagrams, and installation manuals.
• Experience with Microsoft Office applications, CRM‑based support environments, and the ability to travel within North America; fluency in German, Spanish, or French is a plus.

What We Offer

• Competitive compensation.
• 401(k) with Company match.
• Medical, dental, vision, life, accidental death and dismemberment insurance, and short- and long-term disability (depending upon state). Wellness program offered.
• Paid Company holidays and paid Personal Time Off (PTO).
• Opportunity for continuous learning and career growth.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

Equal Opportunity Employer/Vet/Disabled

You should be proficient in:

• Maintenance and Repair Skills
• ERP & MRP Systems
• Electrical Schematic Reading