Parts Customer Care Representative

Jobtailor; Evansville (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Jobtailor in Evansville, IN is seeking a Parts Support Specialist to answer and process incoming parts calls from customers and service technicians, pull orders, receive and stock, and develop relationships with Crown factory and outside vendors.

The role emphasizes maintaining contact with customers, preparing quotes, and performing inventory control including cycle counts of stockroom, vans, and consignments; teamwork and strong communication are essential.

Qualifications

• High school diploma or equivalent required.
• Valid driver's license and clean driving record.
• Good verbal and written communication, interpersonal, organizational, numerical perception, and computer skills.
• Parts or inventory control experience preferred.
• Lift truck industry experience preferred.
• Must be legally authorized to work in the United States.

Responsibilities

• Answer and process incoming parts calls from customers and service technicians.
• Pull orders, receive and put up stock.
• Order parts and develop relationships with Crown factory and outside vendors.
• Enhance customer retention by monitoring customer satisfaction with parts support and responding to customer concerns and requests.
• Maintain direct contact with current and prospective customers.
• Prepare customer quotes.
• Process paperwork.
• Perform inventory control, including cycle counts of stockroom, vans, and customer consignments.

Skills

Parts Order Processing

Inventory Control

Customer Relationship Management

Verbal Communication

Organizational Skills

Education

High School Diploma

Job description

• Answer and process incoming parts calls from customers and service technicians
• Pull orders, receive and put up stock
• Order parts and develop relationships with Crown factory and outside vendors
• Enhance customer retention by monitoring customer satisfaction with parts support and responding to customer concerns and requests
• Maintain direct contact with current and prospective customers
• Prepare customer quotes
• Process paperwork
• Perform inventory control, including cycle counts of stockroom, vans, and customer consignments

Requirements

• High school diploma or equivalent
• Valid driver's license and good driving record
• Good verbal communication, written communication, interpersonal, organizational, numerical perception, and computer skills
• Parts or inventory control experience preferred
• Lift truck industry experience preferred
• Ability to work in a team environment
• Must be legally authorized to work in the United States
• Temporary visa holders and individuals requiring current or future sponsorship are not eligible for hire

Core Competencies

Demonstrates strong customer service skills by effectively managing parts calls, processing orders, and enhancing customer retention through proactive communication. Proficient in inventory control and maintaining relationships with vendors and customers.

Highest-signal resume keywords

• Parts Order Processing
• Inventory Control
• Customer Relationship Management
• Verbal Communication
• Organizational Skills

Hard Skills

• Parts Experience
• Inventory Control Experience
• Numerical Perception
• Order Processing
• Cycle Counts

Soft Skills

• Interpersonal Skills
• Written Communication
• Team Collaboration

Certifications & Qualifications

• High School Diploma
• Valid Driver's License

Industry Keywords

• Lift Truck Industry
• Customer Satisfaction
• Parts Support