PARTS COUNTERPERSON

Evolving Solution Services; Tilton (NH); On-site; USD 38,000 - 52,000; Full time

Job summary

Evolving Solution Services in Tilton, NH seeks a store-partner focused customer service specialist to identify customer parts needs, quote prices, and manage stock efficiently.

You will use price books and part catalogs, process requisitions and receipts, coordinate with vendors, and maintain accurate inventory while delivering friendly service in a fast-paced retail environment. Knowledge of mechanical parts and inventory software is a plus, and reliability is essential.

Qualifications

• HS or equivalent; technical college preferred.
• 3-5 years in customer service with parts distribution.
• Familiar with computer software and inventory systems (DIS or similar).

Responsibilities

• Determine parts needs by phone or in person.
• Check price books and catalogs to quote price and availability.
• Process requisitions, purchase orders, receipts, and transfers; audit inventory daily.
• Receive materials and complete accounting paperwork; reconcile discrepancies.

Skills

Customer service

Phone skills

Listening

Communication

Education

HS or equivalent

Technical/College preferred

Tools

DIS System

Parts distribution software

Inventory software

Job description

Position Summary: Responsible for determining the parts needs of customers calling or coming into the store. Consults computerized catalogs and price lists to quote price and availability, freight and pre-pay to customer.

Essential Functions:

• 1. Listens and communicates with customer by phone or in person to determine the nature of the problem and the resolution. Applies customer relations skills.
• 2. Consults computerized price books, manufacturer’s catalogs, and stock records to determine the price and availability of the requested part(s). Calls vendors for freight charges as needed.
• 3. Transacts requisitions, purchase orders, receipts, and transfers following established procedures. Audits and reconciles inventory daily.
• 4. Receives material from vendors or other locations. Completes paperwork for accounting of material. Reconciles receiving discrepancies after manager review.

Other Functions:

• 1. Accepts payment and reconciles cash drawer for all departments daily.
• 2. Coordinates and communicates with other store personnel as needed.
• 3. Performs other duties as assigned.

Education:

HS or equivalent. Tech or College preferred.

Experience:

3-5 years Customer service, with parts distribution experience.

Specific Skills:

Computer software skills. DIS System or equivalent preferred, listening and telephone skills.

Specialized Knowledge, Licenses, etc.:

Mechanical knowledge, parts distribution software, Inventory management.

Working Conditions:

Normal store conditions including parts storage. External activities may include receiving of parts, computer and telephone operations, counter work.

Higher wages available for individuals with a higher degree of experience and proven skill set.