Parts Counter Specialist: Customer Inventory & Orders

Big Island Motors; Kailua (HI); On-site; USD 35,000 - 45,000; Full time

Job summary

A local automotive parts company in Kailua CDP is seeking a professional with strong customer service skills to assist customers and manage parts flow. The ideal candidate will greet customers, identify parts, monitor inventory, and collaborate with staff to ensure efficient operations. Prior experience in auto parts is preferred, and candidates must be detail-oriented and reliable.

Qualifications

• Candidate must possess strong communication skills and experience in auto parts.
• Detail-oriented with excellent customer service skills required.
• Can lift up to 50 lbs.

Responsibilities

• Greet and assist customers, providing quotes and timelines.
• Identify correct parts using catalogs and understand part numbers.
• Monitor stock levels and manage backorders.
• Place orders with suppliers and keep customers informed.
• Collaborate with team to resolve issues and ensure smooth operations.
• Maintain orderly records of repair orders and invoices.

Skills

Strong communication and interpersonal skills

Excellent customer service skills

Strong attention to details and organizational skills

Ability to work effectively in a fast-paced environment

Prior experience in auto parts

Education

High school diploma or general education degree (GED)

Job description

Summary

Professional person with strong customer service skills and teamwork abilities needed to ensure efficient parts flow and customer satisfaction.

Responsibilities

*Customer Interaction: Greet and assist customers, both in-person and over the phone, understand their needs, answer queries, provide quotes and timelines, and follow up on orders.

*Parts Identification: Indentify the correct parts using catalogs (physical and digital), understand part numbers.

*Inventory Management: Monitor stock levels, create purchase orders, manage backorders, and ensure all parts are correctly labeled and priced.

*Order Processing: Place orders with suppliers, keep customers informed about their order.

*Technical Knowledge: Possess a basic understanding of how parts function and relate to each other to advise customers and identify correct parts.

*Team Collaboration: Work effectively with technicians, service advisors, and other staff members to resolve issues and ensure smooth operations.

*Record Keeping: Maintain orderly records of repair orders, invoices, and special-order parts.

*Workplace Maintenance: Keep counter areas clean and uncluttered.

Qualifications

*Strong communication and interpersonal skills.

*Excellent customer service skills.

*Strong attention to details and organizational skills.

*Ability to work effectively in a fast-paced environment.

*Prior experience in auto parts preferred.

Education

High school diploma or general education degree (GED); a combination of education and experience.

Physical Demands

Must be able to lift up to 50 lbs.

Requirements

*Pre-employment drug screening

*Background check

*A valid driver's license with clean driver's abstract

*Reliable, responsible, and trustworthy.