PARTS COUNTERPERSON

MB TRACTOR & EQUIPMENT; Fairfield (ME); On-site; USD 35,000 - 52,000; Full time

Job summary

Evolving Solution Services in Fairfield, ME seeks a customer-focused Parts Counter Associate to determine part needs, quote pricing, and arrange freight and pre-pay. You will consult catalogs, stock records, and DIS System or equivalent software to verify availability and process requisitions and receipts.

Ideal candidates have 3–5 years in customer service with parts distribution, strong computer and telephone skills, and the ability to coordinate with store personnel.

Qualifications

• 3-5 years of customer service experience, preferably in parts distribution.
• Strong computer skills and familiarity with parts distribution software.
• Good listening and telephone communication abilities.

Responsibilities

• Determine customer part needs via phone or in person.
• Consult price books, catalogs, and stock records for price and availability.
• Process requisitions, purchase orders, receipts, and transfers; audit inventory.

Skills

Customer service

Communication skills

Listening skills

Telephone skills

Education

High School diploma

Technical or college preferred

Tools

DIS System

Job description

Position Summary: Responsible for determining the parts needs of customers calling or coming into the store. Consults computerized catalogs and price lists to quote price and availability, freight and pre-pay to customer.

Essential Functions:

• 1. Listens and communicates with customer by phone or in person to determine the nature of the problem and the resolution. Applies customer relations skills.
• 2. Consults computerized price books, manufacturer’s catalogs, and stock records to determine the price and availability of the requested part(s). Calls vendors for freight charges as needed.
• 3. Transacts requisitions, purchase orders, receipts, and transfers following established procedures. Audits and reconciles inventory daily.
• 4. Receives material from vendors or other locations. Completes paperwork for accounting of material. Reconciles receiving discrepancies after manager review.

Other Functions:

• 1. Accepts payment and reconciles cash drawer for all departments daily.
• 2. Coordinates and communicates with other store personnel as needed.
• 3. Performs other duties as assigned.

Education:

HS or equivalent. Tech or College preferred.

Experience:

3-5 years Customer service, with parts distribution experience.

Specific Skills:

Computer software skills. DIS System or equivalent preferred, listening and telephone skills.

Specialized Knowledge, Licenses, etc.:

Mechanical knowledge, parts distribution software, Inventory management.

Working Conditions:

Normal store conditions including parts storage. External activities may include receiving of parts, computer and telephone operations, counter work.

Higher wages available for individuals with a higher degree of experience and proven skill set.