PARTS COUNTERPERSON

Evolving Solution Services; Plaistow (NH); On-site; USD 32,000 - 48,000; Full time

Job summary

Evolving Solution Services is seeking a Parts Counter Associate to determine customer parts needs in-store or by phone, quoting price and availability and arranging freight/pre-pay as required.

The role involves consulting price books and stock records, processing requisitions and purchase orders, receiving materials, and daily inventory reconciliation while maintaining strong customer relations. Higher wages available for more experience and skill set.

Qualifications

• HS or equivalent; Tech or College preferred.
• 3-5 years customer service with parts distribution experience.
• Mechanical knowledge and familiarity with parts distribution software.

Responsibilities

• Listen and communicate with customers to determine the problem and resolution.
• Consult price books, catalogs, and stock records to determine price and availability; call vendors for freight charges as needed.
• Transact requisitions, purchase orders, receipts, and transfers; audit inventory daily.
• Receive materials from vendors; complete paperwork for accounting; reconcile discrepancies after review.

Skills

Customer service

Listening

Telephone skills

Inventory management

Education

HS or equivalent

Tech or College preferred

Tools

DIS System

Parts distribution software

Job description

Position Summary: Responsible for determining the parts needs of customers calling or coming into the store. Consults computerized catalogs and price lists to quote price and availability, freight and pre-pay to customer.

Essential Functions:

• 1. Listens and communicates with customer by phone or in person to determine the nature of the problem and the resolution. Applies customer relations skills.
• 2. Consults computerized price books, manufacturer’s catalogs, and stock records to determine the price and availability of the requested part(s). Calls vendors for freight charges as needed.
• 3. Transacts requisitions, purchase orders, receipts, and transfers following established procedures. Audits and reconciles inventory daily.
• 4. Receives material from vendors or other locations. Completes paperwork for accounting of material. Reconciles receiving discrepancies after manager review.

Other Functions:

• 1. Accepts payment and reconciles cash drawer for all departments daily.
• 2. Coordinates and communicates with other store personnel as needed.
• 3. Performs other duties as assigned.

Education:

HS or equivalent. Tech or College preferred.

Experience:

3-5 years Customer service, with parts distribution experience.

Specific Skills:

Computer software skills. DIS System or equivalent preferred, listening and telephone skills.

Specialized Knowledge, Licenses, etc.:

Mechanical knowledge, parts distribution software, Inventory management.

Working Conditions:

Normal store conditions including parts storage. External activities may include receiving of parts, computer and telephone operations, counter work.

Higher wages available for individuals with a higher degree of experience and proven skill set.